Payment Specialist

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

Key Responsibilities

• Ensure all transactions are processed efficiently and accurately.
• Troubleshoot and resolve issues related to payments.
• Ensuring accuracy in reconciling transactions while adhering to established procedures.
• Providing a thorough explanation for any discrepancies in the Withdrawal and Collection accounts.
• Timely submission of daily reports regarding any encountered issues.
• Push pending transactions and withdrawal reversals.
• Data gathering, reviewing and preparing Daily, Weekly and monthly reports .
• Ensure daily balance from each Mobile Network Operator is accurate and well.
• Prepare the overall and clean deposits and withdraw tracked or reported.
• Monitoring daily transactions, identifying and recording any suspicious activity.
• Conduct thorough investigations into all transactions to mitigate the risk of fraud or unauthorized activities.
• Continuously track and follow up on all transactions, providing regular updates to the head of Department to ensure transparency and accountability.
• Maintain communication with Mobile Network Operators and other stakeholders involved in collection and withdrawal transactions to facilitate smooth processes and address any issue promptly.
• Reconcile discrepancies in transaction records on a regular basis and report findings to the head of Department for further action or resolution.
• Completing assigned tasks on time, meeting deadlines and demonstrating the ability to work independently with minimal supervision
• Reconciliation of all transactions from MNOs and our system
• Any Duties assigned by Superior.

• Diploma or Bachelor’s degree in Finance, Business, or a related field.
• Experience in payment processing, banking or financial operations.
• Familiarity with payment gateways.
• Strong analytical and problem-solving skills.
• Proficiency in Excel and financial reporting tools.
• Knowledge of AML, KYC and fraud prevention practices