Ticket Writer - Tiverton Casino and Hotel

Job Purpose: This position is responsible for delivering outstanding guest service while processing transactions of betting slips in accordance with governing regulations. Transactions include, but are not limited to, the selling/cashing of tickets, making change, cashing checks, and redeeming tickets.

Qualifications:

• Must have excellent communication skills and be well-presented, polite, tactful, and friendly
• Ability to resolve complaints and difficult situations calmly and patiently
• Ability to multitask
• Basic computer skills
• Previous cash handling experience

License Requirements:

• Must be licensed by the RI Department of Business Regulation 

Essential Job Functions:

• Creates wagering tickets and cashes tickets for guests.
• Collects appropriate amount of money from the guest for wagers and makes the correct change.
• Assists guests with questions regarding wagering and how to use the self-betting terminals.
• Verifies and balanced drawer funds at beginning and end of shift. Safeguards said funds.
• Maintains assigned window in a neat, organized, and professional manner.
• Maintains knowledge of property information.
• Provides superior guest service to all guests.
• Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.  
• Ensures compliance with the federal currency transaction reporting requirements.

Physical/Mental Requirements:

• Constant standing and walking and occasional sitting

• Frequent talking and hearing
• Occasional lifting, carrying, stooping, repetitive motions, eye/hand/foot coordination

Working Conditions:

• Regularly exposed to smoke, bright lights, and noise

Applicant Statement 

The information provided by me in this Application for Employment is true and complete to the best of my knowledge. I understand that, if I am employed, my employment will be on an at-will basis (unless modified by an applicable collective bargaining agreement). I further understand that any misrepresentation or false statements contained herein or which I make during any job interview I may have may result in the immediate termination of my employment. I hereby authorize Twin River Management Group (TRMG) to investigate any or all statements in this application as it deems necessary. 

I expressly authorize, without reservation, TRMG, its representatives, employees, and/or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview. I hereby waive any and all rights and claims I may otherwise have against TRMG, its agents, employees and/or representatives for seeking, gathering and using such information in the employment process. I also waive any right and claims I may otherwise have against all other persons, corporations or organizations for furnishing such information about me.  

I understand that TRMG does not unlawfully discriminate in employment and that no question on this application is used for the purpose of disqualifying, restricting, or otherwise limiting any applicant from consideration for employment on a basis prohibited by any applicable local, state or federal law. 

I understand that this application remains current for six months. At the conclusion of that time, if I have not heard from TRMG and still wish to be considered for employment at Twin River, it will be necessary to reapply and fill out a new application. 

If I am hired, I understand that I am free to resign at any time, with or without prior notice, and the employer reserves the same right to terminate my employment at any time with or without cause and without prior notice, except as may be required by law or as these rights may be modified by an applicable collective bargaining agreement. This application does not constitute an agreement or contract of employment for any specified period or definite duration. I understand that no TRMG supervisor or representative is authorized to make any assurances to the contrary and that no implied oral or written agreement contrary to the foregoing language is valid unless it is in writing and signed by TRMG’s Chief Executive Officer. 

I also understand that if I am offered employment, I will be required to provide proof of my identity and proof that I am legally authorized to work in the United States. In this regard, applicable federal immigration laws require that I complete I-9 paperwork prior to beginning work.