Telephone Interviewer Specialist
Flutter International
Full-time
On-site
Yerevan, Armenia
Telephone Interviewer SpecialistTelephone Interviewer Specialist
As a Telephone Survey Specialist, we need you to:
- Contact people by telephone and record responses to the provided questions
- Perform database in support of the QA specialist and other staff in the department, entering survey responses into the database and special software (Survey Monkey, CATI)
- Demonstrate a courteous customer service approach
- Check all responses for accuracy, spelling, and grammar
- Follow established guidelines and survey methods
Required qualifications:
- High school diploma
- Minimum of three months experience as a telephone interviewer supporting a survey research lab, in-person interviewing, or census, call center, customer helpline, or other work involving computer-assisted telephone communications
- Strong verbal communication skills are required
- Excellent reading and listening skills
- Ability to maintain focus in a fast-paced environment
- Professional customer service attitude
- Professional appearance and attitude
- Strong attention to detail is imperative
- The ability to record data accurately is critical
- Strong interpersonal skills
- Detail-oriented MS Office