Technical Delivery Specialist

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulated markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?  

Playtech Managed Services is looking for an open-minded and proactive Technical Delivery Specialist with strong analytical skills to join our team, where you'll be the specialist handling gaming platform configurations, backend systems, and technical implementations.

Your influential mission. You will... 

• Analyse technical problems, identify root causes, and implement solutions across multiple gaming systems.
• Establish and maintain user accounts with appropriate system permissions and access levels.
• Support new gaming operator launches from initial setup through go-live, configuring critical systems, automations, and regulatory compliance components.
• Work closely with CRM teams to execute marketing automation campaigns and support technical implementation of custom solutions for various stakeholders.
• Analyse business requirements and create technical specifications for platform enhancements and new features.
• Learn the product basics, including structure & features, different gaming regulations, onboarding flows, and responsible gaming.
• Learn about customer engagement, risk management, and payment systems while contributing to security projects and resolving escalated risk cases.
• Acquire insight into technical processes in a global company.
• Communicate daily with other teams in and outside the company.
• Constantly develop skills and get new knowledge in the Technical Delivery domain in order to progress from Technical Delivery Specialist to Experienced and Senior levels based on performance and skill development.

Components for success. You... 

• Are willing to develop your career in Technical Delivery.
• Have 1+ years of previous experience in a technical role such as system administration, configuration management, technical support, or similar.
• Have excellent attention to detail and work effectively both independently and as part of a team.
• Possess excellent analytical, communication, and interpersonal skills with a passion for problem-solving and multitasking.
• Have strong written and verbal English communication skills for interacting with team members, clients, and stakeholders.
• Feel comfortable working on shifts.

You'll get extra points for... 

• Having previous experience in the Online Gambling industry.

Thrive in a culture that values...  

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses, such as newlywed and baby bonuses. 

TECHNICAL DELIVERY TEAM 

The Technical Delivery Team is a dynamic and multifunctional group based in Sofia, specializing in backend configurations. We handle a wide range of tasks, including games configurations, customer engagement, customer journeys, and onboarding flows. We provide comprehensive back-office services to the company clients and play a crucial role in onboarding new clients from a technical delivery perspective. Our team collaborates with clients across the globe and works closely with other business units within the company to ensure seamless operations and exceptional service delivery.

The Technical Delivery Team plays a key role in launching new online gaming sites and services. Within our team, you will acquire expertise in Playtech’s structure, products, and processes, while never having a routine day. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.