Spain Team Manager

IGAMING TEAM MANAGER

Description

Imagine Live is looking for an experienced iGaming Team Manager to lead and develop a high-performing team within our live operations environment in Madrid.

This role is responsible for driving team performance, ensuring operational excellence, and fostering a positive and motivated work culture.

The position is shift-based.

Responsibilities

• Lead, coach, and develop team members to achieve high performance and continuous improvement
• Set clear team goals and KPIs, monitoring progress and ensuring targets are met
• Provide regular, constructive feedback and performance evaluations
• Oversee daily team operations, ensuring compliance with procedures and quality standards
• Monitor team performance, including technical skills, attendance, and presentation standards
• Identify training needs and support ongoing development initiatives
• Act as a key point of contact between the team and management
• Foster a positive, collaborative, and motivating team environment

Qualifications

• Proven experience in team leadership, ideally within iGaming, customer support, or live operations environments
• Fluency in English and Spanish (Portuguese is a plus)
• Strong leadership, communication, and interpersonal skills
• Ability to manage performance, motivate teams, and handle challenges effectively
• Excellent organizational and problem-solving skills
• High level of reliability, integrity, and accountability
• Flexibility to work shifts

What we offer

• Competitive salary

• Dynamic and international work environment
• Career growth opportunities
• Ongoing training and development
• Supportive and collaborative team culture