Service Support Officer - 1

Your opportunity

Step into a role where your impact keeps venues connected, customers supported, and operations running smoothly. Based at our Eight Mile Plains office, you’ll join a team that thrives on energy, collaboration, and delivering service excellence across Australia’s gaming industry.

Your role, your impact

As a Service Support Officer, you’ll be the frontline in ensuring venues operate seamlessly and customers experience uninterrupted entertainment. Reporting into a supportive leadership team, you’ll play a vital role in minimising downtime, coordinating technical support, and maintaining strong relationships with venues.

• Lead venue connections and reconnections to the MAX network
• Drive fault diagnosis and resolution to minimise machine downtime
• Log and escalate venue issues with accurate records and reporting
• Coordinate third-party technical support and maintenance services
• Provide venues with timely updates on current and outstanding faults
• Extract and evaluate monitoring host reports to identify alerts
• Optimise customer service through efficient call handling and support
• Perform clerical tasks to meet business priorities and operational needs
• Deliver host reports to venues on request
• Work flexible shifts between 6:30am and midnight, 7 days a week

What you'll need to succeed

You’re a confident problem-solver with a customer-first mindset and the ability to thrive in fast-paced environments. You bring strong communication skills, technical know-how, and a commitment to maintaining high standards across every interaction.

• Experienced in gaming or wagering operations and monitoring software
• Proven ability to understand gaming legislation and compliance processes
• Strong customer service, communication, and organisational skills
• Ability to meet deadlines while maintaining attention to detail
• Excellent problem-solving capability with a proactive approach
• Intermediate knowledge of Microsoft Office tools

What's in it for you

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Get to know us

MAX, part of Tabcorp, provides the expertise and services that keep Australia’s gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed - while championing safe and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.

Make your move

Ready to make MAX your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email careers@tabcorp.com.au.