Product Manager - Customer Safety

About the role

We're looking for a strategic and customer-focused Product Manager to lead the vision, strategy, and delivery of products within our Customer Safety domain.

This is an opportunity to own products that play a critical role in protecting customers, supporting regulatory compliance, and driving responsible gaming across evoke's global brands. You'll work closely with senior stakeholders, Product Owners, Engineering teams, and business leaders to deliver solutions that create meaningful customer and business impact.

What you'll be doing

• Define and drive product strategy, ensuring alignment with business objectives, customer needs, regulatory requirements, and industry trends.
• Develop high-quality product requirements and maintain a clear, outcome-driven product roadmap.
• Prioritize initiatives based on customer value, business impact, risk, and strategic objectives.
• Manage the full product lifecycle, from discovery and ideation through development, launch, and continuous optimisation.
• Collaborate with stakeholders across Product, Engineering, Compliance, Operations, and Delivery to align priorities and drive successful outcomes.
• Define and monitor key product success metrics, using data and insights to guide decision-making and continuous improvement.
• Partner closely with Product Owners and development teams to ensure effective execution of the product vision.
• Identify risks, manage dependencies, and proactively resolve challenges throughout the product lifecycle.

Requirements

What we're looking for

• Proven experience in Product Management, with a track record of defining and delivering successful product strategies.
• Strong stakeholder management and communication skills, with the ability to influence and align cross-functional teams and senior leaders.
• Strategic mindset combined with a hands-on approach to product delivery and execution.
• Experience managing products throughout the full product lifecycle.
• Strong analytical and data-driven decision-making capabilities.
• Ability to balance short-term priorities with long-term product vision.
• Strong leadership, problem-solving, and risk management skills.

Nice to Have

• Experience in Customer Safety, Responsible Gaming, Betting & Gaming, or other regulated industries.
• Exposure to compliance, regulatory, or customer protection-related products.
• Familiarity with modern product management frameworks, tools, and methodologies.

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Holiday entitlement: You’ll be entitled to 22 annual leave days, plus bank holidays and an extra day for your birthday.
• eLearning
• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts.
• Healthcare: We prioritize your health and well-being, offering comprehensive healthcare benefits.
• ...and more

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!