Multilingual Customer Account Advisor

Job Description

A Brazilian Portuguese and Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company’s operation at our offices based in Bogotá.

You will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, and verification and betting queries.

From your first day with the Company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression and job stability.

A competitive salary and benefits package will be provided to the successful applicants.

Candidates must be prepared to work any five days from seven between the hours of 07:00 and 22:00 including weekends and public holidays based at our offices in Bogotá. Typical shifts will be 07:00 to 15:30 or 13:30 to 22:00, however, we would require an element of flexibility during major sporting events.

In return, our current benefit package includes:

• Competitive salary.
• Working 40 hours a week (5 days).
• 20 days holiday plus public holidays, which are included in your holiday allowance.
• Career advancement and development opportunities.
• Company bonus scheme.
• Transportation allowance.
• Loyalty Bonus.
• RAF Programme.

Qualifications

Preferred Skills, Qualifications and Experience:

• Fluent/Native verbal and written communication in both Brazilian Portuguese and Spanish.
• Good verbal and written communication skills in English.
• A passion for delivering outstanding Customer Service.
• Excellent people skills.
• Ability to multi-task; with strong attention to detail.
• Ability to problem solve and find a resolution.
• Competent literacy and numeracy skills.
• Preferred experience in a customer-facing role.

Main Responsibilities:

• Communicating effectively with our Brazilian Portuguese and Spanish-speaking customers.
• Communicating with internal English-speaking departments to resolve customer’s queries or complaints.
• Providing support to our customer base via Live Chat, telephone and email.
• Reviewing and escalating queries from customers to your superiors when required.
• Providing a positive experience to our customers and resolving their queries as soon as possible.
• Using of internal tools to resolve customer’s queries.
• Promoting Responsible Gambling.
• Maintaining awareness and knowledge with licensing policies procedures and criteria.

Additional Information

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.