Customer Account Advisor - English C1

Company Description

Seize a fantastic career opportunity as a Customer Account Advisor (C1 English) in US customer support. Deliver exceptional service, requiring flexibility for evenings, weekends, and holidays.

Job Description

We are excited to invite applications for the role of Customer Account Advisor with a C1 English level. This is a fantastic career opportunity that offers you the chance to thrive and grow within the vibrant world of customer support services.

Based in our Bogota office, you will play a crucial role in delivering exceptional support to our US customers. Your flexibility will be key, as you will be engaging with customers during peak times across the exhilarating sporting calendar, including evenings, some weekends, and holidays.

You will provide support through three channels: chat, email, and phone calls, ensuring our customers receive top-notch assistance tailored to their needs. Moreover, this role offers a unique opportunity to deepen your understanding of the American customer market, equipping you with valuable insights that will enhance your professional journey.

Qualifications

Preferred Skills, Qualifications and Experience:

• Strong individual and team collaboration skills.
• Exceptional verbal and written communication abilities.
• Keen listening skills.
• A passion for delivering outstanding customer service.
• Eagerness to expa​nd personal knowledge and skills.
• Meticulous attention to detail.
• Proficiency in multitasking within a fast-paced environment.
• Innovative problem-solving capabilities.
• Efficient typing, literacy, and numeracy skills.
• Maintain compliance with individual licensing requirements according to regulations.
• C1 English level.

Main Responsibilities: 

• Ensuring a positive experience for our customers.
• Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
• Engaging with customers through live chat, phone calls, and email, while effectively and efficiently addressing their requests and complaints in a courteous and timely manner.
• Conducting internal tasks to improve customer perception of our platform.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
• Advocating for responsible gaming.

Additional Information

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.