The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Technical Support Engineer I (TSE I) plays a vital role in delivering exceptional on-site support to internal customers as requested through the trouble ticket system. This position emphasizes outstanding guest service and requires a thorough understanding of applicable federal, state, and local laws, regulations, and ordinances, as well as adherence to company policies and procedures.
THE DAY-TO-DAY:
Monitors the property Help Desk queues and works cooperatively with the Corporate IT department, Property IT department, and vendors to facilitate correction of incidents and problems.
Updates and closes Help Desk tickets in a timely manner to reflect action taken and current status.
Acts as the property expert on technologies and sets priorities in incident resolutions.
Performs preventive maintenance on PCs, printers, and other hardware.
Installs service releases and performs routine maintenance on desktop applications.
Answers inquiries in person and via telephone, e-mail, and voicemail concerning the use of computer hardware and software.
Installs PC hardware/software and assists in the installation of system and networking hardware and software.
Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift.
Ensures virus protection is working on all PCs/Servers that are deployed or changed.
Participates in maintaining licensing information for all applications and operating systems using established process.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Responds effectively to guest inquiries related to the property providing excellent guest service and resolves guest complaints within scope of authority; otherwise refers the matter to management.
THE IDEAL CANDIDATE:
Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
Has a high school diploma, GED, or equivalent
Has 3 years of prior relevant experience installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products
Is available to work varied shifts, to include weekends and holidays
THE PERKS & BENEFITS:
Unlock professional growth with robust development programs, networking events, and community volunteer initiatives
Thrive in a supportive environment where teamwork and innovation flourish
Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15432-2
Pay Rate:
The rate for this role is:
$28.77This position is eligible to participate in the Company’s equity plan.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!