Food Operations Dual Rate Supervisor (Harrah's Joliet)

ESSENTIAL FUNCTIONS:

Primary role of Server or Cashier/Host performing role’s essential functions.

Acts as a role model to other employees and leads by example. 

Always presents oneself as a credit to Harrah’s and encourages others to do the same. 

Completes all other duties as assigned.

SUPERVISOR FUNCTIONS:

• Administers all aspects of preparation at outlet ensuring 100% internal/external guest satisfaction.

• Plans all daily and special events as directed. 

• Completes the required daily financial tools and reports. 

• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.   

• Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value. 

• Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards. 

• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members. 

• Communicates variances from established standards to Food Operations Manager. 

• Helps set performance expectations and provides operational support for the supervisory team and employees. 

• Enforces all appearance and uniform guidelines. 

• Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items. 

• Conducts periodic inspections of all assigned areas including line, preparation, pantry, clean-up and storage to and administers safety policies and procedures pertaining to the procedures.

• Adheres to regulatory, departmental and company policies in an ethical manner. 

• All other tasks as assigned.

REQUIREMENTS:

• High School Diploma or equivalent required. Bachelor’s Degree preferred.

• Minimum of 2 years experience in a large volume food establishment including banquets, buffets or specialty outlets preferred. 

• Must possess exemplary customer service, written/verbal communication, interpersonal and managerial skills. 

• Knowledge of all phases of food administration, cost controls and administration is preferred.

• Computer skills (Micros, Excel, Word, Outlook, etc.) required.

• Must be able to work a flexible schedule to include nights, Holidays and weekends.

• Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements. 

JOB DEMANDS:

• Must be able to lift up to 50 lbs and carry objects weighing up to 50 lbs and occasionally lift/move up to 100 lbs. 

• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.

• Position requires 10% standing, 15% sitting, 75% walking. 

• Requires some twisting and climbing.

• Requires frequent bending, stooping and reaching overhead, bending, pushing and kneeling. 

• Must be able to respond to touch, speech, taste, smell, aural, and visual cues. 

• Fast-paced environment involving constant internal and external contact.