Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Markets is a real-money prediction and trading app where users can invest in outcomes they care about. We enable fans to express conviction on real-world events - across sports, entertainment, and more - through transparent, regulated markets.
Our goal is to build the most trusted and engaging prediction markets platform in the world. That requires not just great technology, but great people who can build real relationships with our highest-priority customers.
Role Overview
This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets.
You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users.
This is not a desk-only role. Success requires hustle, persistence, excellent communication, and comfort with high-volume 1:1 outreach - primarily via text and messaging - especially around live events.
Responsibilities:
Customer Acquisition & Growth
- Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
- Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity
- Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
- Build trust quickly and convert interested prospects into active, engaged customers
Onboarding & Customer Advocacy
- Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
- Educate customers on market mechanics, event opportunities, and platform features
- Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions
Engagement & Retention
- Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
- Reactivate dormant customers and deepen relationships with existing highest-priority users
- Anticipate customer needs and proactively solve problems to deliver a premium experience
Representation & Feedback
- Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
- Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities
Required
- 4 plus years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
- Proven ability to build relationships quickly and influence customer behavior through direct communication
- Comfort with high-volume outbound outreach and frequent customer interaction
- Strong written and verbal communication skills, especially in informal, 1:1 settings
- Highly organized, reliable, and accountable - you follow through
- Ability to thrive in fast-paced, evolving environments with minimal structure
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit https://benefitsatfanatics.com/