Delivery Assurance Manager Gaming - Flutter UKI, Hybrid

About Betfair Romania Development​:

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.

Our Values:

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact

About Flutter UKI

Flutter UK & Ireland are the UKI region of Flutter Entertainment. They unite a dozen brands including powerhouses Paddy Power, Betfair, Tombola and Sky Betting & Gaming, bringing together hundreds of teams and thousands of colleagues, who create trusted entertainment for millions of customers every week.

Role overview:

Key Accountabilities & Responsibilities:

• Roadmap Development and Maintenance: Help develop, update, and maintain the super tribe’s product delivery roadmap, ensuring alignment with strategic objectives, priorities, dependencies, and deployment timelines.  Work closely with product directors to integrate the roadmap into the broader product strategy. 
• Prioritisation: Partner with super tribe leaders to prioritise initiatives based on business value, user needs, technical feasibility, and strategic fit. 
• Stakeholder Communication: Articulate the roadmap vision, progress, and updates to stakeholders, including product and tech leadership, marketing, and commercial teams. Lead super tribe governance forums to align on development timelines and initiatives. 
• Dependency Management: Identify and manage high-level dependencies across tribes and product components, representing the super tribe at cross-tribe forums. 
• Progress Tracking: Track roadmap progress, addressing delays, bottlenecks, or scope shifts, and collaborate with leadership to adjust timelines or resources. 
• Risk Management: Identify and mitigate delivery risks (e.g., resource constraints, technical debt, market changes, regulatory shifts), working with leadership and project managers. 
• Capacity Forecasting: Advise on resource allocation and capacity management to ensure teams can deliver on roadmap commitments. 
• Reporting: Provide regular updates on roadmap execution and delivery health to senior leadership and governance boards, leveraging UKI-aligned metrics. 
• Continuous Improvement: Collaborate with Agile Coaches to identify trends and enhance processes across tribes and squads.  Ensure high-quality Jira data inputs from teams to support accurate tracking and reporting. 
• Team Management: Lead and develop a team of Agile Coaches and Delivery Assurance Leads, allocating them to tribes based on project needs, experience, and development goals.  Foster the professional growth of team members, ensuring they thrive in their roles supporting the super tribe. 
• Vision and Strategy Alignment: Ensure Agile practices align with the product vision and business strategy, translating objectives into actionable coaching and delivery initiatives. 
• Methodology Adaptation: Oversee the adaptation of Agile frameworks to meet team-specific needs while maintaining consistency in principles across the super tribe. 
• Coaching and Mentoring:  Mentor Agile Coaches and Delivery Assurance Leads, sharing expertise and fostering a culture of continuous learning.  Provide hands-on coaching to large Agile teams on scaled initiatives, enhancing practices, resolving impediments, and boosting performance. 
• Training and Development: Organize and lead training sessions, workshops, and simulations to deepen Agile understanding and capability across teams.
•  Documentation and Knowledge Sharing: Promote documentation of Agile practices, lessons learned, and success stories to build a shared organisational knowledge base. 
• Community Building: Nurture communities of practice for Agile practitioners, encouraging collaboration and best-practice sharing. 
• Performance Measurement: Define and monitor Agile health metrics (e.g., velocity, cycle time, team morale, customer satisfaction), using insights to drive improvement and report trends at tribe and super tribe levels.
• Change Management: Lead initiatives to embed agility and collaboration into the organisational culture, managing resistance and supporting Agile transformations. 
• Problem Solving and Conflict Resolution: Tackle systemic blockers and mediate conflicts within or between tribes and other organisational units. 
• Innovation: Encourage experimentation with new Agile tools and techniques to enhance product development processes

Skills, Capabilities & Experience Required

• Extensive experience in delivery management, Agile coaching, or a similar leadership role in a complex, cross-functional environment. 
• Deep knowledge of Agile methodologies and their practical application. 
• Strong leadership and communication skills, with the ability to influence and align diverse stakeholders. 
• Proven track record of managing teams, dependencies, and risks in dynamic settings. 
• Proficiency with tools like Jira for tracking, reporting, and data quality oversight. 
• Strategic thinker with a focus on aligning delivery with business objectives. 
• Expertise in capacity planning, resource management, and process optimisation. 

Benefits:

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events

Disclaimer:

We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.