We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
As a Customer Trading Analyst, you’ll step into a dynamic, fast-paced environment where data meets decision-making. In this role, you will support the Trading team by monitoring customer behavior, analyzing betting activity, and assisting with real-time decision-making. This role provides the foundation to develop your analytical skills, gain hands-on experience with trading tools, and build a strong understanding of customer behavior in the sports betting space.
Analyze customer behavior through daily, weekly, and monthly reports to identify trends and anomalies.
Monitor bets in real time and assist traders in making timely, informed decisions.
Respond to customer inquiries and limit-related issues via email and ticketing system.
Escalate complex cases and significant patterns to more senior team members.
Track hourly performance metrics and flag any outliers or unusual activity.
Create detailed customer profiles using internal and external tools.
Provide relevant insights to sports traders during live betting events.
Willingness to work flexible shifts, including evenings and weekends.
Intermediate English skills (B1–B2), enabling clear and effective communication.
Solid knowledge of sports betting and familiarity with the global sports calendar.
Good working knowledge of Microsoft Excel for basic data analysis and reporting.
Reliable communication and time management skills to support smooth workflows.
Eagerness to learn and develop within a trading or analytics-focused environment.
Previous experience in a similar role is a plus, but not required.
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We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.