Customer Success Manager

Job Title: Customer Success Manager

Department: Commercial Department
Reports To: Managing Director
Location: Limassol, Cyprus
Employment Type: Full-time

About SiGMA Group (Sigma Word)

Founded in 2014 and headquartered in Malta, SiGMA Group employs over 250 professionals across six global offices, including Malta, Cyprus, Serbia, São Paulo, Manila, and India. SiGMA is a global leader in gaming, emerging tech, affiliate marketing, events, and media, best known for its flagship summits such as SiGMA Malta and the iGaming Academy. The company’s culture champions inclusivity, sustainability, collaboration, and philanthropic impact through its SiGMA Foundation initiative.

Position Overview

As a Customer Success Manager at SiGMA World, you will serve as the key link between our clients and the company, ensuring each customer receives exceptional service and value at every stage of their journey. You’ll manage and grow client relationships, guide them through our global exhibitions, and act as a trusted partner in helping them achieve their business goals within the iGaming ecosystem.

Key Responsibilities

• Own and manage customer relationships, acting as the primary bridge between client accounts and SiGMA World.
• Prepare and deliver tailored presentations on our products, services, and event solutions to showcase value and drive engagement.
• Build and nurture strong, long-term partnerships by understanding client needs and proactively offering solutions that align with their objectives.
• Guide and support clients throughout exhibitions, ensuring a seamless and rewarding experience before, during, and after each event.
• Provide excellent account management, maintaining clear communication, timely support, and high client satisfaction at all stages of the customer lifecycle.
• Gather and share feedback from clients and prospects to help internal teams improve products, services, and the overall customer experience.
• Maintain accurate and up-to-date customer data within the company’s CRM system to ensure effective communication and reporting.
• Collaborate cross-functionally with sales, marketing, and operations teams to deliver exceptional service and successful event outcomes.
• Support additional projects and ad hoc tasks as assigned by the line manager, contributing to the ongoing success of the SiGMA Group.

Qualifications & Experience

• Proven experience in Customer Success, Account Management, or Client Relations, ideally within the iGaming or events/exhibitions industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust across diverse client profiles.
• Excellent presentation and negotiation abilities, with a customer-centric and solution-oriented mindset.
• Highly organized, detail-oriented, and capable of managing multiple accounts simultaneously in a fast-paced environment.
• Proficiency with CRM tools and other client management systems.
• A proactive team player with a passion for creating outstanding client experiences and contributing to a global brand.

Why SiGMA Group?

• Grow with us - Be part of SiGMA’s global expansion and make your mark.
• Free iGaming Academy access - Learn the ins and outs of the industry with access to courses.
• Travel perks - Visit our international offices and attend industry events worldwide.
• Performance rewards - High performers are recognized and fast-tracked with annual reviews and bi-yearly performance checks ins.
• Interest-free car loan after probation (T&Cs apply)