Banking Operations Administrator-1

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Why we need you
We’re building seamless, trustworthy payment experiences that wow our customers – and that starts with precise, reliable banking operations.
As our Banking Operations Administrator, you’ll play a key role in supporting our Monies‑In and Monies‑Out operations, ensuring that all banking‑related administrative tasks are completed accurately, efficiently and within defined service level agreements (SLAs).
Your work will directly impact customer satisfaction, operational performance and our ability to scale smoothly during peak sporting periods.

What you’ll do
You’ll take ownership of work that gives us our competitive edge, including:
·    Sourcing and validating banking statement data in line with operational requirements
·    Accurately capturing and processing manual credits within agreed SLAs to ensure a positive customer experience
·    Assisting with administrative tasks across both Monies‑In and Monies‑Out functions
·    Resolving queries and escalations timeously in line with team and company SLAs
·    Communicating effectively with internal teams and external service providers to resolve issues and implement required changes
·    Responding promptly to processor queries and supporting the resolution of payment‑related issues
·    Ensuring VIP customer queries are prioritised and handled with care and urgency
·    Identifying data or statement discrepancies and escalating issues to relevant internal teams or third‑party providers
·    Highlighting opportunities to improve efficiency through process enhancements, automation, or bulk processing solutions
·    Staying informed on current and upcoming sporting events to anticipate and prepare for transaction volume spikes
·    Continuously developing your skills and knowledge through self‑learning and upskilling initiatives
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
 
What you’ll bring 

You’re someone who brings:
•    Clear, confident written and verbal communication skills
•    Strong organisational and time‑management skills, with the ability to meet tight deadlines
•    Exceptional attention to detail and a high level of accuracy
•    A strong sense of ownership, accountability and responsibility
•    The ability to work effectively under pressure in a fast‑paced environment
•    A collaborative, team‑oriented mindset with the ability to work independently when required
•    Adaptability and resilience in a shift‑based, operational environment
•    Role‑specific non‑negotiables:
•    Basic working knowledge of Microsoft Excel
•    Willingness to work shifts, including weekends and public holidays as required
•    Own reliable transport

Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
·    A BCom degree or currently working towards one
·    Exposure to financial product development or implementation
·    Experience working with banking systems, payment processors or financial reconciliations
·    Prior experience in a high‑volume, transactional or operational environment

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!