24/7 Operations Engineer (NOC)
24/7 Operations Engineer (NOC) | Gibraltar | On-site
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.
BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration.
Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.
Purpose of the role:
As a 24/7 Operational Engineer (NOC), you will play a key role in monitoring the health and stability of our platforms and services. Acting as the first line of response for operational incidents, you will help identify, assess and coordinate issues in real time, ensuring effective communication between technical teams, stakeholders and external partners.
Working within a fast-paced, shift-based environment, you will support the smooth operation of the business by managing alerts, escalating incidents appropriately and helping minimise service disruption.
Key Responsibilities:
Skills & Experience:
Work Pattern:
There will be 4 shift x 12 hours per week. These four days are back to back, 2 day shifts followed by 2 night shifts.
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
#LI-MR1
#GibraltarJobs
#NetworkOperationsCenter
#iGamingJobs
#TechCareers
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.
BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration.
Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.
Purpose of the role:
As a 24/7 Operational Engineer (NOC), you will play a key role in monitoring the health and stability of our platforms and services. Acting as the first line of response for operational incidents, you will help identify, assess and coordinate issues in real time, ensuring effective communication between technical teams, stakeholders and external partners.
Working within a fast-paced, shift-based environment, you will support the smooth operation of the business by managing alerts, escalating incidents appropriately and helping minimise service disruption.
Key Responsibilities:
- Monitoring operational health across multiple platforms, including Grafana dashboards, email alerts, and 100+ Slack channels.
- Identifying and responding to incidents in real time to minimize customer and business impact.
- Acting as the primary communication bridge between technical, operational, and business teams during incidents.
- Assessing alerts, triaging incidents, and escalating issues to the correct teams based on severity, impact, and ownership.
- Providing clear, accurate, and timely incident updates to stakeholders throughout the incident lifecycle.
- Performing basic troubleshooting and initial analysis for selected operational issues before escalation.
- Maintaining operational awareness across a wide range of systems and services to proactively identify potential issues.
- Preparing detailed shift handover reports and operational summaries for management and other stakeholders.
- Ensuring continuous operational coverage within a 24/7 shift-based environment, including nights, weekends, and public holidays.
- Maintain professional communication with external vendors, service providers, and other third parties, raising and managing incidents with them when required, and coordinating escalations on behalf of internal teams to support timely issue resolution.
Skills & Experience:
- Experience with Jira or similar ticketing and incident management tools is an advantage.
- Previous experience in a monitoring environment.
- Excellent verbal and written English communication skills, with the ability to produce clear and professional shift reports, incident summaries, and stakeholder communications.
- Exceptional attention to detail, ensuring alerts, incidents, and updates are handled accurately and consistently.
- The ability to thrive in a fast-paced, reactive operational environment where priorities can change rapidly.
- Strong organizational and multitasking skills, with the ability to manage multiple incidents and communications simultaneously.
- Calm and composed under pressure, particularly during high-priority incidents and service outages.
- Experience with monitoring and alerting tools such as Grafana, Catchpoint or similar platforms is beneficial.
Work Pattern:
There will be 4 shift x 12 hours per week. These four days are back to back, 2 day shifts followed by 2 night shifts.
- Days shift from 07:00 to 19:00.
- Night shifts from 19:00 to 07:00.
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
#LI-MR1
#GibraltarJobs
#NetworkOperationsCenter
#iGamingJobs
#TechCareers
Gibraltar, Gibraltar
Full-time
1 day ago