Key Account Executive

Key Account Executive | Gibraltar | On-site

BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.

BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration.

Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.

Purpose of the role:

As a Key Account Executive, you will manage a portfolio of high-value players who are not classified as VIPs but contribute significant value to the business. You will play a key role in supporting player retention, reducing churn and ensuring customers receive a personalised experience through timely rewards, proactive account management and close collaboration with internal teams.
 
Key Responsibilities:

• Managing a portfolio of high-spend, high-activity players, monitoring performance, engagement and churn risk.
• Reviewing player activity on a daily basis to identify customers who may require additional support, retention activity or rewards.
• Delivering tailored rewards and incentives aligned with customer value, activity and engagement levels.
• Supporting a more personalised customer experience by reducing reliance on generic promotional offers.
• Working closely with CRM, Compliance, AML, Safer Gambling, Payments and Customer Support teams to resolve customer issues efficiently.
• Helping to ensure a smooth customer journey through operational processes, risk reviews and account checks.
• Monitoring key player metrics including activity, retention, churn, reward uptake and account closures.
• Identifying trends, risks and opportunities within the player portfolio and escalating where appropriate.
• Producing regular reports and insights to support decision-making and portfolio performance.
• Contributing ideas and recommendations to improve player treatment, retention strategies and overall customer experience.

 
Skills & Experience:

• Good understanding of the online gaming industry, player behaviour and key revenue drivers.
• Experience working with CRM, rewards programmes, player management or customer operations.
• Comfortable analysing player-level data, dashboards and performance reports.
• Understanding of key commercial metrics such as NGR, GGR, deposits, bonus cost, bonus rate, churn and retention.
• Strong stakeholder management skills with the ability to work effectively across multiple teams.
• Good communication skills, with the confidence to escalate issues clearly and provide actionable insights.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Commercially minded with a proactive approach to improving customer retention and player value.

How we hire:

Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.

In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.

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