VP and AGM Council Bluffs

The Assistant General Manager (VP, AGM) is responsible for assisting the General Manager in the overall operation of both the Harrah’s and Horseshoe Council Bluffs properties including casino operations, food & beverage outlets, hotel, retail, valet, marketing, finance & accounting, and human resources.  

The AGM will help create the processes and environment that drive customer satisfaction and Team Member engagement.  The AGM will learn to and help manage the operation to achieve the revenue, expense, and profitability goals and represent Council Bluffs in the local community.  The AGM ensures that all regulatory standards are met.
 

KEY JOB FUNCTIONS:

• Assist in the creation of the long-range plan, operating plan, and capital plans for the property.
• Adjusts expenses to achieve profitability plans. 
• Assist in the selection of qualified executives to staff senior management positions. 
• Trains, motivates and evaluates senior staff.
• Creates, adjusts and analyzes direct mail programs, promotions, special events, and advertising to drive revenue. Participates in customer events.
• Greets and hosts customers on the casino floor.
• Observe employees on the casino floor and in the back of house areas. 
• Attends community events as the key representative, making presentations to community leaders.
• Makes presentations to corporate executives and employees regarding future business plans.
• Walks the property daily to identify need for product improvements and cleanliness.
• Walks the property daily interacting with employees and customers.
• A completed checklist of the physical and mental demands incumbent to this position, as well as the working conditions under which these duties are performed, is available upon request. Those demands and conditions occurring on a consistent basis are deemed essential to the performance of these essential duties.
•  Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.

EDUCATION and/or EXPERIENCE: 

• Minimum ten to fifteen years diverse business experience with significant administrative responsibilities in a major corporation with multiple units and locations.

QUALIFICATIONS:

• 7-10 years’ experience in a senior gaming operations, marketing, finance, or human resources position. 
• Prior experience in the gaming operations or marketing areas is preferred. 
• Excellent written and oral communication skills required. 
• Excellent financial analysis skills required. 
• A demonstrated ability to think strategically and perform competitive analysis is required. 
• Excellent interpersonal skills required to host customers on the floor and at casino events, sometimes at different property locations. 
• Excellent motivational ability required to create high levels of customer satisfaction.
•  Proven ability to set the goals and vision for the operating organization, anticipating changes and opportunities having potential impact on growth and profitability.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WORK ENVIRONMENT:

• Proven ability to think through abstract, complex problems.
• Proven ability to write persuasively, analyze complex data to determine a future course of action, keep focused attention on abstract, complex data for long periods of time.
• Ability to work over 10 hours per day with few breaks in a very stressful, smoke-filled environment.
• Must be able to move in and around the casino floor. 
• Must be able to respond calmly and handle many customers’ demands in a fast-paced environment. 
• Must be able to bend, stoop, crouch, kneel, twist, balance and work at a desk when performing clerical functions.  Respond to visual and aural cues. 
• Must be able to tolerate areas containing secondary smoke. 
• Able to handle more than one function at a time by being well-organized and pay attention to detail. 
• Must be able to work the following equipment: computer, phones, copier, 10 key adding machine, typewriter. 
• Must have manual dexterity to operate the computer and necessary office equipment. 
• Must be willing to travel.