VIP Team Leader (Greece)

Join Novibet as VIP Team Leader (Greece)!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Account Management and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for 

As a VIP Team Leader at Novibet, you will support the financial planning process, drive accurate forecasting, contribute to strategic business plans, and evaluate expansion scenarios across markets and products.

What you will work on

• Develop long-term loyalty and customer lifetime value through the execution of a relationship-focused, data-driven VIP strategy
• Lead the local VIP portfolio’s performance and structure to ensure sustainable commercial growth
• Provide a seamless, premium, and fully compliant journey for high-value players across all company touchpoints
• Coordinate with Marketing, CRM, and Product departments to align high-end offers and bespoke campaigns
• Optimize the profitability of VIP rewards and incentives through rigorous planning and continuous monitoring
• Identify growth opportunities and mitigate churn risks by deep-diving into historical player behavior and data
• Design individualized account strategies that cater specifically to the profiles and preferences of key VIP clients
• Evaluate market trends and competitive moves to maintain a leading edge in VIP management standards
• Secure absolute adherence to AML, Responsible Gaming, and local regulatory mandates for every VIP activity
• Communicate actionable insights and detailed performance reports to senior stakeholders and leadership
• Promote the VIP department's objectives internally to drive transparent and data-supported business decisions

 What you bring

• Bachelor’s degree in Business, Marketing, or a related field
• 4+ years of experience in VIP Management, CRM, or Account Management, preferably in iGaming or online betting
• Advanced relationship-building, negotiation, and communication skills
• Ability to operate both strategically and hands-on in a fast-paced environment
• Proficiency in player lifecycle metrics, LTV, segmentation, and churn risk analysis
• Knowledge of AML, Responsible Gaming, and local regulatory standards
• Experience designing and managing tailored incentive and loyalty strategies
• Proactive mindset with a strong sense of ownership and accountability
• Confidence in presenting performance metrics and strategic recommendations to senior stakeholders
• Ability to interpret data to identify patterns, trends, and commercial opportunities
• Familiarity with CRM systems and reporting tools
• Fluency in English, both written and spoken

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• Competitive Compensation: Attractive salary and bonus scheme
• ‍⚕Health insurance:  Group health & medical insurance package
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Alternative Transportation: Shuttle buses & Carpooling options
• Free access to our in-house gym to keep you energized
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.