VIP Specialist - Events

What are we building?

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. We create legendary VIP experiences that extend beyond the App — bringing our players together through unforgettable in-person events rooted in sports, entertainment, hospitality, and world-class service.

Backed by the iconic Hard Rock brand and the Seminole Tribe of Florida, Hard Rock Digital blends gaming, sports, and entertainment to deliver VIP moments that feel exclusive, immersive, and differentiated.

What’s the position?

The VIP Event Specialist reports directly to the VIP Events Manager and plays a key role in the execution of in-person VIP events across markets. These events include marquee sporting events, watch parties, concerts, festivals, and other high-profile hospitality experiences.

This role is responsible for coordinating logistics, managing hospitality assets, supporting guest engagement efforts, and ensuring flawless on-site execution. The VIP Event Specialist works cross-functionally with VIP Operations, VIP Marketing, Omni Team, Partnerships, and VIP Retention and Acquisition teams to align event execution with broader engagement and revenue objectives.

Frequent travel and hands-on event support are required.

Responsibilities

Event Execution & Logistics

• Support the planning and on-site execution of VIP events including sporting tentpoles, watch parties, and entertainment-driven experiences.

• Coordinate venues, hotels, transportation, F&B, production elements, and guest logistics.

• Travel to event locations to provide hands-on operational support and ensure a premium guest experience.

• Maintain detailed event run-of-show documents, timelines, and execution checklists.

Cross-Functional Collaboration

• Partner with VIP Retention and Acquisition teams to align event guest lists with strategic engagement goals.

• Work closely with VIP Operations to ensure proper coding, tracking, and post-event follow-up.

• Collaborate with VIP Marketing and Omni teams to support branding, promotions, and integrated activations.

• Coordinate with Partnerships on sponsor integrations and on-site brand elements.

Guest Experience & Asset Management

• Manage hospitality inventory including tickets, credentials, gifting, and event materials.

• Assist with invitation tracking, RSVP management, and attendee reconciliation.

• Support VIP Account Managers and VIP Account Executives with guest communication and event preparation.

• Greet and engage guests on-site to ensure a seamless, high-touch experience aligned with Hard Rock standards.

Reporting & Performance Support

• Track event attendance and assist in measuring performance impact

• Support post-event recaps and insights in partnership with Analytics and VIP leadership.

• Ensure all documentation and vendor coordination aligns with internal compliance and financial processes.

Compliance & Brand Standards

• Exhibit conduct in accordance with Gaming Commission regulations and Hard Rock Digital policies.

• Maintain confidentiality regarding VIP guests and internal initiatives.

• Always promote positive guest and employee relations.

What are we looking for?

The ideal candidate is detail-oriented, operationally strong, and thrives in a fast-paced, event-driven environment. You enjoy being on-site, solving problems in real time, and delivering high-quality guest experiences.

You’ll succeed if you:

• Have 2–5 years of experience in event coordination, casino marketing, sports hospitality, or experiential marketing.

• Have experience supporting in-person events with high-value guests.

• Are highly organized and able to manage multiple concurrent projects.

• Are comfortable traveling and working evenings/weekends during major events.

• Communicate effectively across departments and with external partners.

• Have a strong understanding of VIP engagement within sportsbook, casino, or entertainment environments.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).