VIP Lead
SuperbetIt’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
In this role at Superbet, you’ll be at the heart of our most valued customer relationships, delivering a premium and highly personalized experience to our VIP clients. You’ll combine exceptional communication skills with a proactive, detail-driven approach to anticipate client needs and exceed expectations at every touchpoint. Working closely across internal teams, you’ll ensure seamless service, swift issue resolution, and long-term client loyalty. This is a dynamic, fast-paced position where your ability to prioritize, analyze client behavior, and build meaningful connections will truly shine.
What you'll be doing:
- Develop and execute a data-driven, relationship-focused VIP strategy to maximise customer value, retention, and long-term loyalty
- Own the management, structure, and performance of the local VIP and portfolio
- Ensure that high-value customers receive a premium, personalised and compliant experience across all touchpoints
- Work closely with CRM, Commercial, Product and Marketing teams to align offers, campaigns and experiences for VIP players
- Deploy VIP incentives and rewards profitably through structured planning, monitoring and optimization
- Analyse historical VIP player behaviour to identify risks, opportunities and growth potential
- Develop tailored account plans for key VIP customers based on player profile, preferences and value
- Monitor competitor activity, market trends and best practices in VIP management
- Ensure full compliance with responsible gaming, AML and local regulations for all VIP activities
- Track, analyse and report on VIP performance, providing actionable insights to senior stakeholders
- Represent the VIP function internally, ensuring transparency, alignment and data-backed decision-making
We're looking for someone who:
- Minimum 4–6 years of experience in Account Management, CRM or VIP management, preferably in iGaming, betting or an online environment
- Strong understanding of player value, segmentation, LTV, churn risk and behavioural indicators
- Excellent relationship-building, negotiation and communication skills
- Experience designing and managing tailored incentive and loyalty strategies
- Strong organisational, planning and prioritisation skills with exceptional attention to detail
- Ability to work with data to identify patterns, trends and opportunities
- Confidence in presenting performance, strategies and recommendations to senior stakeholders
- High level of integrity and understanding of compliance, responsible gaming and regulatory standards
- Familiarity with CRM systems and reporting tools
- Excellent command of English, both written and spoken
- Proactive, self-driven mindset, with a strong sense of ownership and accountability
- Ability to operate both strategically and hands-on in a fast-paced environment
- Team player who can also work independently and take full responsibility for performance
About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.
Global Recognition and Standards
In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.
As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).