As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a VIP Coordinator to join our company.
Responsibilities:
- Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support.
- Ensure professional and customer-oriented communication with clients.
- Monitor client activity and account status in the CRM system.
- Maintain accurate and up-to-date records of client inquiries and account information.
- Escalate complex cases to senior specialists or VIP managers when necessary.
- Follow company service standards and internal procedures.
- Collaborate with CRM, Payments, and Marketing teams as needed.
- Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).
- Experience in: Customer Support, Customer Service, or related roles.
- Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
- Languages: Russian — fluent; English — B1+.
- Customer Orientation: Ability to work with different client types, including demanding users.
- Stress Resistance: Ability to handle a high volume of incoming requests.
- Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
- Attention to Detail: Accuracy, reliability, and adherence to procedures.
- Education: A background in service, marketing, business, or related fields is an advantage.
Key Attributes:
- Responsibility and discipline.
- Proactive and customer-focused mindset.
- Ability to work efficiently in a multitasking environment.
- Friendly and conflict-resolution attitude.
- Teamwork skills and adherence to guidelines.
- Enjoy 5 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
