As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a VIP Coordinator to join our VIP Department .
Responsibilities:
- Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support.
- Ensure professional and customer-oriented communication with players.
- Monitor player activity and account status in the CRM system.
- Maintain accurate and up-to-date records of player inquiries and account information.
- Escalate complex cases to senior specialists or VIP managers when necessary.
- Follow company service standards and internal procedures.
- Collaborate with CRM, Payments, and Marketing teams as needed.
- Inform players about available bonuses, promotions, and personalized offers (based on templates and guidelines).
- Represent the company positively and adhere to Responsible Gaming principles.
- Experience in the iGaming industry: Minimum 6 months (support, customer service, or related roles).
- Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
- Languages: English — fluent (C1); German— fluent (C1).
- Customer Orientation: Ability to work with different player types, including demanding users.
- Stress Resistance: Ability to handle a high volume of incoming requests.
- Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
- Attention to Detail: Accuracy, reliability, and adherence to procedures.
- Education: A background in service, marketing, business, or related fields is an advantage.
- Remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Learning opportunities.
- Career growth prospects.