VIP Account Manager

Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

We are looking for an experienced VIP Account Manager to join our growing Team. You'll be responsible for managing a portfolio of high-value players, building strong, personal relationships that drive retention, loyalty and value. This is a key role, where your ability to understand player behaviour, anticipate needs and deliver world-class service will make a meaningful impact on performance and growth.

Key Responsibilities

• Build and maintain long-term relationships with a portfolio of VIP players.
• Monitor player activity daily to identify retention and reactivation opportunities.
• Deliver a proactive, personalised service via phone, email and messaging app.
• Analyse player data to identify potential growth or churn risk.
• Collaborate with CRM, Payments and Responsible Gaming teams to ensure optimal player experience.
• Coordinate tailored offers and bonuses aligned with player value.
• Contribute to the continuous development of the VIP strategy through feedback and insights.

Requirements

• 1+ year experience as a VIP Account Manager or in a similar role within iGaming sector.
• Proven track record of managing VIP portfolios and achieving KPIs.
• Excellent understanding of player behaviour.
• Strong interpersonal and communication skills - confident, engaging and discreet.
• Data-savvy mindset with ability to interpret player performance metrics and act strategically.
• Passion for online gaming, customer service excellence and delivering premium experiences.

What we offer

• Attractive remuneration package
• Health Insurance
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog friendly workplace
• Exciting Company Events
• Beer Fridays
• Refer a friend bonus
• Relocation package (if required)

You should not apply if...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.