UX Researcher

We’re looking for two UX Researchers to join Flutter UK & Ireland! Our UX Research team sit within our Customer Super Tribe but support all our Super Tribes to deliver high-quality and impactful research.

As a UX Researcher, you’ll be delivering end-to-end research projects, translating insights into clear and actionable guidance for product teams, working closely with the rest of the UX Research team to develop your skills and uphold research standards, methods and culture. You’ll already have a good understanding of qualitative and quantitative methods, but more importantly bring a proactive, collaborative mindset, and genuinely care about understanding our users.

What you’ll do

People

• Support the UX Research team strategy by participating and delivering initiatives that further the ambitions of the team.
• Support initiatives that drive improvements across the design processes and design team culture.
• Proactively manage your own development areas by seeking out regular feedback to improve your research, business and soft skills.

Projects

• Define and execute research projects aligned to the Super Tribe roadmap, working closely with the Lead and Senior UX Researcher to maintain visibility of ongoing and upcoming work.
• Able to apply appropriate qualitative and quantitative methods and, with support, manage projects from scoping through to insight delivery.
• With support, translate research findings into clear, actionable insights, ensuring strong alignment with product roadmaps and business goals.
• Support the delivery of high-priority or complex research projects.
• Understand when to collaborate with BI analysts and other insight teams to develop research projects further.

Process

• Contribute to scalable research processes, aligning to team standards and advocate for working with our design and user experience team.
• With support, share and evangelise research insights across teams, promoting evidence-based decision-making and helping stakeholders apply findings effectively.
• With support, collaborate effectively with other design functions (Design Systems, Content Design, Product Design) to ensure integrated and efficient workflows.
• Embrace continuous improvement, experimenting with new methods, tools and strategies to advance the maturity of research practices.

How you’ll do it

• Experience working in UX Research, or a related discipline, with a sound understanding of how and when to apply quantitative and qualitative research methodologies.
• Flourishing communication skills including storytelling and stakeholder engagement.
• Awareness of the importance of strong knowledge and sound awareness of research operations, prioritisation and resource planning.
• Awareness of the importance of balancing business goals, user needs and research capacity.
• Curiosity and interest in understanding different methodologies and techniques including experimental design and statistics.

What’s on offer

• £/€1,000 learning fund
• Twice-yearly bonus (with part of it guaranteed!)
• Unlimited Holiday
• Pension contribution scheme
• Private healthcare
• Hybrid Working
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme

About Flutter

Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to change our industry for the better, making use of our significant scale and challenger mentality.

By Changing the Game, we believe we can deliver long-term growth while promoting a positive, sustainable future for the industry. We are well-placed to do so through the distinctive, global advantages of the Flutter Edge, which gives our brands access to group-wide benefits to stay ahead of the competition, as well as our clear vision for sustainability through our Positive Impact Plan.

Flutter operates a diverse portfolio of leading online sports betting and iGaming brands including FanDuel, Sky Betting & Gaming, Sportsbet, PokerStars, Paddy Power, Sisal, tombola, Betfair, MaxBet, Junglee Games and Adjarabet.

About Flutter UK & Ireland

The UK & Ireland region of Flutter unites some of the biggest brands in the betting and gaming industry; Betfair, Paddy Power, PokerStars, Sky Betting & Gaming and tombola.

At Flutter UK & Ireland, we strive for the next level and drive innovation to set the pace as leaders, putting our customers first, always. We win together through team spirit and unparalleled dedication. When we’re free to be ourselves, we thrive and unleash our unique talents —creating a culture that empowers our people to change the game. We see opportunity everywhere and there is always more to discover...

We’re working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.