Transformation Manager

This role is part of the Entain Transformation team within the Commercial function.

In a nutshell, Transformation identifies and solves complex business problems that involve multiple stakeholders across pillars (Sports, Gaming, Compliance) and channels (Digital, Retail, Multi-channel), and which support the execution of the UK commercial strategy. We constantly work towards ensuring our customers have best-in-class experiences whilst using Entain products. The working environment is fast-paced, and challenging - Transformation is a small team that aims to maintain an out-sized impact on the business.

The Transformation Manager is a highly collaborative role working cross-functionally across Sports, Gaming, Marketing, Product, Technology, Trading, Customer Services, Procurement and Finance to ensure that our processes and organisation are operating in the best way possible, and using customer insight and data to drive towards consistently delivering growth and business benefit.

Key responsibilities include:

• Operate flexibly and adapt to changing requirements, and new initiatives as required. These can range from short-term reviews/diagnostics of processes and operations, to supporting longer term large-scale strategic initiatives that require clear governance, stakeholder alignment, problem-solving and a high degree of critical thinking.
• Own the AI agenda within Commercial. Create a strategy, governance and prioritization framework around how we can best harness AI within Commercial to a) operate more efficiently internally, b) use the technology to improve processes and output
• Own how we identify repeated weaknesses or pain points in our technology that detract from the customer or colleague experience. Once identified, work with appropriate teams to align on the problem statement and drive improvement, e.g. how we can optimise our internal processes to respond to tech incidents most effectively
• Support the Product and Technology teams with business case submissions for key hardware investments, e.g. new betting terminals. Ensure that any Capex requirements are aligned with Finance.
• Support the Digital Ops Director to prioritise Commercial requirements on an annual basis, i.e. new customer propositions and product features that to be developed and taken to market
• A key component of the role is to proactively identify areas of potential business improvement in the ‘way we do things’ to simplify processes, improve accountabilities and transparency and ultimately help deliver the products and features that customers want in the way that they want to consume them. This is the ‘Find and Fix’ mentality – drive continuous improvement by proactively identifying opportunities across all areas of the business. Scope out those opportunities, work independently to deliver benefits, and report progress / risks to senior executives.

• Exceptional communication skills
• Exceptional influencing skills
• Strong stakeholder management, within Entain and externally with 3rd parties
• Proven track record of managing and delivering complex programmes of work. Familiarity with setting up programme KPIs, RAID logs and stakeholder updates.
• Financially numerate, with experience of building business cases
• Experience within the betting and gaming industry is preferred

Diversity and equal opportunities:

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

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Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.