Training Manager
ARRISE
Full-time
On-site
United Arab Emirates
Data Analytics
Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle
What makes ARRISE different?
- We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Responsibilities:
- Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals.
- Develop and maintain training manuals, processes and procedures.
- Maintain accurate records of training activities.
- Implement strategies to increase product knowledge of the trainees.
- Collaborate with other departments to ensure that training standards are being met.
- Analyze data to identify areas for improvement in the training process.
- Provide regular reports on training activities to senior management.
- Coordinating the activity of the team members to fulfil the department's objectives in a timely manner.
- Leading the team of supervisors and training specialists to ensure processes are aligned with company standards and procedures.
- Meet the department’s KPIs established on a quarterly and annually basis.
- Responsible for creating and conducting individual meetings, training programs, and workshops for all team members who need additional training and personal development.
- Control the activities of the team supervisors daily, weekly, and monthly, to ensure that the entire workload of the Training department is complete and in accordance with the approved KPIs.
- Responsible for creating, checking, and updating all the internal department documentation, procedures (SOPs) and databases.
- Responsible for providing feedback and evaluation to the line manager on the quality of work for each team member, monthly, quarterly, and annually.
- Prepares and guides managers, supervisors and others involved in employee development efforts.
- Plans, organizes, facilitates and orders supplies for employee development.
- Analyses and reports performance process trends along with suggestions for improvement.
- Defines / implements, measures, analyzes, improves and controls different reporting solutions according to the needs of the project and the clients / beneficiaries.
- Actively participate in the planning and testing of new introduced products.
- Actively participates in the performance evaluation process of his team members.
Candidate Requirements:
- Minimum three years of managerial experience, demonstrating effective leadership of teams comprising 20 or more members.
- Possesses a strong leadership mentality, guiding teams towards achieving strategic objectives.
- Excellent verbal and written communication skills in English, facilitating seamless interaction across all levels of the organization.
- Assertive and proactive individual with a proven ability to drive projects independently or collaboratively, ensuring efficient delivery of results while actively engaging stakeholders throughout the process.
- Proficient in strategic planning, capable of devising and implementing long-term organizational goals.
- Demonstrates essential decision-making and problem-solving skills critical for navigating complex challenges.
- Process and people-oriented, committed to adhering to established processes while also recommending and communicating logical improvements. Demonstrates a track record of maintaining a positive work environment and developing teams.
- Previous experience in developing and implementing training programs is preferred.
- Experience working with Key Performance Indicators (KPIs) to measure and track organizational performance.
- Previous experience leading a training department and familiarity with the gaming industry is advantageous.
- Proficient in navigating Microsoft Office applications for efficient task management and documentation.
- Education: Minimum High School Diploma
What we offer in exchange:
- Accommodation will be provided by the company
- Meal program (One Meal per shift)
- Transportation allowance
Ready to Elevate Your Career? Join ARRISE Today!
#LI-DNI