Trading Operations Executive - Sports

Are you ready to ignite your career with the World’s largest sports betting and iGaming company? Flutter UKI are on the hunt for passionate individuals to join our dynamic team as Trading Operations Execs! We are seeking an individual who is eager to join and contribute to our high-performing team. If you have a passion for excellence and a collaborative approach to work, then we would love to hear from you!

We are the Flutter UK & Ireland Trading Team - we power performance, we think different, and we drive the best customer experiences to keep our Paddy Power, Betfair and Sky Betting & Gaming brands at number one. UKI Sports Operations is an excellent place to build a career, offering exposure to all parts of the Sportsbook and wider UKI division. You’ll receive all the support you need to enhance and develop your skills in analytics, product management, people leadership, and beyond! If this sounds like the amazing opportunity you are looking for then please read on…

The Role

As an Exec in the UKI Sports Operations Team, you will be part of a dynamic team that supports the biggest products across UKI Trading. You will ensure the smooth functioning of the Sportsbook products for our 3 UKI brands on Sports like Darts, Cricket, Golf, Rugby GAA and many more, from market creation right through to issue resolution, making quality real-time decisions to enhance customer satisfaction and business performance.

You will play a key role in driving operational excellence while fostering a customer-obsessed culture with the opportunity to work across product verticals and gain exposure to all Flutter’s key products.
 

What you’ll do

• Customer First Always- a key focus of our trading team is to offer the markets our customers want, ensuring we remain their first choice.
• Actively seek new ideas and collaborate with colleagues to offer an innovative and exciting betting experience to over 1 million customers.
• The role demands a critical and solution-oriented problem solver, focused on continuously improving the experience of our customers.
• Comprehensive training across all trading operations facets is provided. You don’t need to be an expert. We value curiosity and a desire to learn above all else.
• Collaborate across various departments, including Tech, Global Trading, Commercial, Customer Service, and Product, to drive operational improvements that enhance the customer experience.
• Form part of a team that takes full end to end ownership of their operational area, spanning market creation, live management, settlement, post-settlement issue resolution and retrospective reporting & analysis.
• This role is shift work and includes evening and weekend shifts. Successful candidate would be required to attend the office 2 days a week.

What we’re looking for:

• Customer focused, always. Proactive and methodical approach to identifying and resolving issues both for our customers and our business.
• General sporting knowledge and basic bookmaking understanding.
• Analytical. The ability to think critically and solve problems creatively.
• Outstanding attention to detail, ensuring all aspects of the role are meticulously handled, whilst striving to deliver operational excellence, always.
• Exceptional decision maker. Particularly in fast paced, high-pressure situations.
• Solution orientated. Someone who has experience in identifying pain points in current processes and proposes solutions to address these.
• Organisational skills and ability to manage multiple tasks simultaneously while ensuring a high standard is maintained and timelines are met.
• Individual who interacts in an inclusive way with the rest of the team, demonstrating respect for different opinions or viewpoints.
• Growth mindset. A keen interest in personal and professional development. You are committed to expanding your skills within and beyond your current role, demonstrating a dedication to lifelong learning and growth.

Who we are:

We are Flutter UK & Ireland. Leaders in betting, gaming, and entertainment. We are the home of big-hitting brands including Sky Betting & Gaming, Paddy Power, Betfair and tombola.

We are thousands of colleagues. Across 6 locations. In 5 countries. We play as one trailblazing team.Creating trusted entertainment for millions every week. Sharing ideas, expertise, and technology. Innovating in one of the most Competitive and most regulated markets in the world.

As a division of Flutter Entertainment, we all work together to win.

What we’ll offer you:

• Flexible ways of working – Hybrid work arrangement that supports your wellbeing.
• £/€1,000 learning fund
• Twice-yearly bonus (with part of it guaranteed!)
• Pension contribution scheme
• Private healthcare
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year.
• Unlimited holiday

Flutter UK & Ireland is working to be an inclusive employer. We encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.