Trading Incidents Analyst

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Trading Incidents Analyst

In the position of Trading Incidents Analyst, you will work closely with Product, Technology, and Trading teams to support the management of trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery. This role provides 24/7 support to Entain’s Trading teams globally.

You will support the monitoring, logging, and triage of Trading Incidents, escalating issues appropriately, and assisting senior team members in investigations and resolutions.

Key Responsibilities:

• Act as a point of contact for Trading Incidents across designated communication channels, escalating where appropriate.
• Monitor and manage shared inboxes, ensuring emails are logged, prioritised, and assigned according to established procedures.
• Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
• Assist with initial incident checks using defined tools and processes, gathering information to support further investigation.
• Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues when required.
• Support communication with third-party feed providers by logging issues and sharing relevant details.

This role offers:

• Hands-on experience in issue triaging and incident management
• Exposure to multiple teams across Trading, Product, and Technology

• Degree level education is desirable but not essential.
• Clear and effective communication skills, both verbal and written, with the ability to escalate issues using defined processes.
• Ability to clearly document and explain issues in a structured and easy‑to‑understand way.
• Willingness and ability to learn how to summarise trading and incident-related information with support and guidance.
• Highly motivated, well organised, and able to manage multiple tasks in a fast‑paced environment.
• Ability to follow processes accurately and complete tasks thoroughly, even when under time pressure.
• Previous experience in an operational, trading, customer support, or technical support environment is desirable but not required.
• An interest in sports betting, trading operations, or incident management, with a willingness to develop into a more senior role.

Depending on your role and location, you can expect to receive benefits like

• Generous group bonus scheme
• Hybrid working - 2 days in the office
• Private medical insurance
• Pension Scheme
• Free subscription to wellbeing app Unmind
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Sharesave Scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.