Technicien Support Client N2 - F/H - CDI

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We're looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

ABOUT FDJ UNITED

At FDJ UNITED, we don't just offer games of chance and gambling, we constantly reinvent them.

FDJ UNITED is a European leader in gambling and games of chance, with a broad portfolio of iconic brands and recognized technological excellence. With over 5,000 employees and a presence in nearly fifteen regulated markets across Europe, the Group offers a diverse and responsible range of gaming options, both under exclusive rights and in a competitive market. We exceed market standards by demonstrating that entertainment and responsibility can go hand in hand.

With us, you'll be part of a team of passionate individuals who support each other every day to create a gaming experience that's both entertaining and safe for millions of players. That's why we're looking for bold people, driven by a passion for success and determined to revolutionize this industry.

If innovation and major challenges drive you, and the daily impact of your work is a source of motivation, then FDJ UNITED is your playground.

So, ready to join us and raise the level of play?

ABOUT YOUR FUTURE ROLE

Aleda, a subsidiary of the FDJ UNITED Group since 2022, is a key player in the sector of secure electronic transactions and innovative payment systems, which reinforces the Group's ambition to become the leading local payment and collection network in France. 

ALEDA has been supporting retailers for over 30 years by offering a wide range of solutions that cover all the needs of local businesses (cash register systems and software, POS terminals, secure platforms…) to distribute financial products and services to the end consumer (mobile telephony, electronic money, money transfer…). 

Each employee works daily "on the side of the merchants," developing increasingly effective and innovative solutions. This commitment is built around strong values ​​(Trust, Commitment, Respect, and Integrity) that form its DNA.

Within Merchant & Services , the technical teams are evolving in a context of strong growth and transformation.

Due to increased activity, we are looking for our future Helpdesk Technician on a permanent contract in Bordeaux.

WHAT YOU WILL DO

• You take calls, gather requirements, qualify and resolve requests as well as level 2 incidents that are escalated by the level 1 service, relying on existing procedures.
• You remotely install, configure, and troubleshoot hardware and software.
• You will occasionally work on servers or the network and customer databases in conjunction with N3 technicians.
• You analyze the quality of services provided to users and the technological choices made in order to better meet their needs.
• You ensure compliance with company standards and procedures.

 WHY JOIN THE TEAM

• You wish to join a dynamic team and support a context of transformation.
• You wish to develop your professional skills and personal contributions in a strategic role.

TO SUCCEED IN THIS ROLE, WE BELIEVE YOU NEED TO HAVE…

• You demonstrate perfect oral fluency and good written expression.
• You have several years of experience in technical customer support and a passion for IT.
• You demonstrate autonomy and proactivity
• You are known for your rigor and analytical skills.

YOU HAVE EVERYTHING TO GAIN BY JOINING FDJ UNITED AND ITS SUBSIDIARY ALEDA 

• Take advantage of our benefits  : Meal vouchers with the  Swile card, comprehensive family health insurance, partial teleworking , Time Savings Account (CET), Company Savings Plan. 

• Benefit from training and support that ensures your employability.   

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity or disability.