Technicien Helpdesk N3 - F/H - CDI

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe's leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you'll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We're looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

Diagnose and effectively resolve critical incidents impacting users of the group's solutions.
Ensure ongoing communication between the support and development teams.

ABOUT FDJ UNITED

At FDJ UNITED, we don't just offer games of chance and gambling, we constantly reinvent them.

FDJ UNITED is a European leader in gambling and games of chance, with a broad portfolio of iconic brands and recognized technological excellence. With over 5,000 employees and a presence in nearly fifteen regulated markets across Europe, the Group offers a diverse and responsible range of gaming options, both under exclusive rights and in a competitive market. We exceed market standards by demonstrating that entertainment and responsibility can go hand in hand.

With us, you'll be part of a team of passionate individuals who support each other every day to create a gaming experience that's both entertaining and safe for millions of players. That's why we're looking for bold people, driven by a passion for success and determined to revolutionize this industry.

If innovation and major challenges drive you, and the daily impact of your work is a source of motivation, then FDJ UNITED is your playground.

So, ready to join us and raise the level of play?

ABOUT YOUR FUTURE ROLE

L'Addition is a complete software suite that offers products and services designed to support professionals in the hospitality industry throughout their business activities.

For over 10 years, L'Addition's sole mission has been to boost the growth of restaurants and optimize their performance. L'Addition has built this reputation by developing and marketing its renowned iPad-based point-of-sale system.

Now, L'Addition is driving the transformation of the hospitality industry by revolutionizing certain practices: L'Addition joined the La Française des Jeux Group in 2022 to contribute to the ambition of the FDJ Group's Payment and Services business to become the leading local payment and collection network in France.

Due to increased activity, we are looking for our future Level 3 Helpdesk Technician on a permanent contract in Bordeaux.

WHAT YOU WILL DO

• You diagnose incidents from databases, APIs, or any other technical interface of software solutions.
• You identify and group recurring problems in order to propose sustainable solutions or product optimizations to serve the end customer.
• You facilitate communication between the support and development teams by leading and participating in regular intra-team exchange workshops.
• You organize a strategy for tracking incidents, from their creation to their resolution.

 WHY JOIN THE TEAM

• You wish to join a dynamic team and support a context of transformation.
• You wish to develop your professional skills and personal contributions in a strategic role.

TO SUCCEED IN THIS ROLE, WE BELIEVE YOU NEED TO HAVE…

• You demonstrate perfect oral fluency and good written expression.
• You already have experience in customer support and are comfortable with the IT environment.
• You demonstrate autonomy and proactivity
• You are known for your rigor and analytical skills.

YOU HAVE EVERYTHING TO GAIN BY JOINING FDJ UNITED

• Enjoy numerous benefits: health insurance, 100 days of teleworking per year, restaurant card…
• Benefit from training and support that ensures your employability.

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity or disability.