Technical Account Manager

Company Description

Аbout Playtech                               
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

TECHNICAL SUPPORT TEAM 

Technical Support is at the center of everything that happens with Playtech’s software solutions. Our work is constantly evolving as we provide support across the entire range of Playtech products and this brings unique challenges, but also ensures our work stays dynamic and exciting.

 A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees).  

Job Description

Your influential mission. You will... 

• Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle 
• Ensure correct prioritization, overseeing the handling and efficient resolution of all licensee issues 
• Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery 
• Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs 
• Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations 
• Act as a licensee knowledge centre within Playtech 

Qualifications

Components for success. You... 

• Are an excellent communicator with proficiency in spoken and written English
• Have experience in IT field in support and/or account management role.
• Client-facing skills
• Possess strong problem-solving skills with the ability to maintain progress in stressful work situations 
• Excel at juggling multiple demands and prioritizing work according to defined goals 
• Are well organized and self-managed and strive continuously to improve your work efficiency 
• Have knowledge and experience with modern IT solutions and IT Services Management (ITIL, Lean IT, DevOps). 
• Able to act in change and quickly react to unexpected situations.

Additional Information

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").