Technical Account Manager

Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role:

The Multiple is seeking an experienced Technical Account Manager to play a key role in delivering technical excellence across our B2B iGaming platform clients. This role sits within the Account Management
function and reports to the Business Account Manager. The Technical Account Manager is responsible for the technical health, integration integrity, and platform performance of assigned client accounts. In this
role, you will act as the primary technical counterpart to client product, IT, and integration teams. You will own technical onboarding, configuration oversight, integration quality, incident coordination, and
platform optimisation across non-payments technical domains (while working closely with the Payments Account Manager on payment-related integrations).

You will partner closely with:
• The Business Account Manager (commercial relationship owner)
• The Payments Account Manager (payments performance & PSP optimisation owner)

Your focus is ensuring the platform works exactly as designed: reliably, efficiently, and in line with client requirements. This is a client-facing role requiring responsiveness and structured communication in a fast-paced iGaming environment. This is a full-time position, Monday through Friday, based in Malta.

Key Responsibilities:

• Acting as the primary technical point of contact for assigned B2B platform clients.
• Leading technical onboarding, including:
  o API integrations
  o Platform configuration

         o Feature enablement
         o Go-live coordination

• Ensuring integration quality, system stability, and technical alignment with client requirements.
• Creating and maintaining technical client-facing product documentation on the documentation platform.
• Investigating technical incidents and coordinating structured resolution with engineering.

• Providing root cause analysis and preventative recommendations following incidents.
• Supporting client product and tech teams with best practice guidance.
• Partnering with the Payments Account Manager on payment-related integration touchpoints.

• Supporting the Business Account Manager with technical insights for QBRs and strategic discussions.
• Maintaining clear documentation of integration setups, configurations, and known constraints.
• Identifying recurring friction points and recommending product or process improvements internally.

 Requirements:

• 2–3 years’ experience in a Technical Account Manager, Integration Specialist, Solutions Engineer, or similar client-facing technical role within iGaming, SaaS, or payments.
• Strong understanding of APIs, webhooks, system integrations, and platform configurations.
• Experience managing client integrations end-to-end (scoping, testing, go-live, post-launch optimisation).
• Ability to analyse logs, technical documentation, and system behaviour to diagnose issues.
• Experience working closely with engineering, product, DevOps, and compliance teams.
• Strong communication skills with the ability to translate technical complexity into structured client updates.
• Ability to manage multiple client environments and priorities simultaneously.
• Proactive ownership mindset and strong attention to detail.
• High proficiency in written and spoken English.
  

What we offer:

• Attractive remuneration package
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Eur1,000 Refer a friend bonus
• Relocation package (if required)
• One day birthday holiday
  

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.