Tech Training Assistant

Department: Operations

Employment Type: Full Time

Location: Marbella

Reporting To: Alejandro Uribe Pons

Description

Key Responsibilities

• Deliver induction and product training to internal GIG operators and GiG staff.
• Deliver Escalations training to all staff using the GiG Core platform.
• Maintain existing documentation and teaching resources.
• GiG internal help desk for product related questions
• Maintain the team’s knowledge sharing channels
• Contribute to the company’s culture of learning 
• Aid in the delivery of the team’s development projects and objectives

Requirements

• University level English language skills, with a proven ability to write extensive documents.
• Extensive project management abilities, able to handle multiple simultaneous projects.
• Excellent time-management and can work unsupervised for the most part.
• Exceptional communication, interpersonal, teaching and presentation skills.
• Proven ability to quickly learn all aspects of technical software product.
• Excellent reading and writing skills.
• Experience training staff in a medium/large size business
• Strong passion for learning new skills, tools, processes, and techniques and teaching that knowledge to others.
• Ability to travel to client sites to deliver training, sometimes with short notice.
• Experience working in a multi-cultural team environment.
• Ability to apply and adjust training techniques in accordance with the audience's needs and training content. 
• Ability to apply and adjust training techniques in accordance with the audience's needs and training content. 
• Bachelor’s degree in Management, English or Business discipline preferred. 
  
  
  
  

Benefits

• Great career development opportunities
• Hybrid working model
• International Health Insurance
• Health and Wellbeing Package (350 EUR per year)
• Birthday Day Off
• Me Time - 1 day off per year