Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Scientific Games is looking for a self-motivated, experienced Systems Engineer to join a small but growing Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams, identifying issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for existing and new customers. Our environment is predominantly powered by Linux Ubuntu servers, SQL/PostgreSQL databases, and AWS cloud services.
Responsibilities:
Support new customer implementations as well as support and maintain existing customer solutions.
Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
Ensure system capacity is being monitored and considered in planning.
Identify and address system security concerns
Ensure Incidents assigned to the team are being managed within agreed SLAs
Define, refine and track Service Level Objectives
Setup and maintain monitoring of system and ensure all alarms are documented in up to date Knowledge Base Articles
Participate in a 24x7x365 on-call rotation
Qualifications
Bachelor’s degree in Computer Sciences or similar preferred
3+ years of experience working in system administration role in a high demand, highly available environment
Extensive background working with Linux Ubuntu servers; familiarity with command line, bash scripting, basic configurations, etc
Strong background supporting AWS or similar cloud environments
Containerization experience with Docker or Podman containers; Kubernetes desired as well
Solid understanding of SQL Server or PostgreSQL database engines including configuration, data analysis, and replications including AOAG
Automation scripting skills using PowerShell, Bash or Python
Strong technical problem-solving skills and working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
Proven communication, presentation, and documentation skills
Strong interpersonal and problem-solving skills required
Time management and prioritization skills
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.