Support Engineer

Company Description

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses.

Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?  

Are you ready for an adventure? Playtech’s Sports Unit is looking for a proactive Support Engineer to perform a frontline support role. 

Press play, and let’s design future technology together!

Job Description

Your influential mission. You will... 

• Take ownership of support tickets throughout the entire life cycle and conclusion
• Communicate about issues with B2B clients
• Maintain tickets in an issue-tracking system
• Coordinate issue resolution with third parties and development teams 
• Investigate issues, interrogating logs and working through code
• Reply to customers within the support ticket 
• Communicate with feed providers for issues that may be on their side
• Create scripts to help access the relevant information
• Liaise with development teams to triage tickets
• Communicate with Account Managers for issues raised 

Qualifications

Components for success. You have... 

• At least 2 years of experience as an L1 or L2 Support Engineer
• Experience with Linux system support and production systems support
• Experience with SQL
• Bash scripting skills
• Worked with issue tracking system Jira 
• Troubleshooting skills: client issues debugging, logs analysis, anomalies detection
• Good communication skills
• Experience with web-based applications
• Excellent communication and prioritising skills 

You'll get extra points for... 

• Experience in developing applications in Python
• Experience working with Docker and Kubernetes
• Sports betting experience 

Thrive in a culture that values...  

• Initiative-taking and confident approach at the workplace
• Global scope and inclusive working environment
• Constant learning and development opportunities
• Active lifestyle and mental well-being 

Additional Information

SPORTS UNIT

Playtech Sports specialises in the provision of online betting and gaming software to UK and global service providers. Headquartered in London and founded in 2005, our GenBet product provides operators with a robust and secure central customer management platform onto which any number of products can be added and managed. Sportsbook, Lottery, Pool Betting and Fixed-Odds Games modules allow the operator to tailor their online service whilst a comprehensive back office and reporting suite provides powerful tools for event and market management. Playtech Sports has been a part of Playtech since January 2012, meaning that existing and future customers now benefit from the industry leading GenBet product suite, delivered on Playtech's comprehensive IMS (information management solution). 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.