Sr Application Support Engineer

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Senior Application Support Engineer is responsible for ensuring the stability, availability, and performance of applications across MGM Resorts International. This role provides advanced second- and third-level support to resolve complex operational issues in accordance with defined SLAs. The Senior Engineer conducts in-depth root cause analysis implements automated solutions to enhance system resilience and availability, and ensures applications remain self-healing and robust. They mentor junior engineers, promote knowledge sharing, and work closely with other IT teams to ensure timely and high-quality issue resolution across the enterprise.

THE DAY-TO-DAY:

• Resolve escalated application issues from Operations Center Analysts, Tier 1 teams, and third-party vendors, serving as a Subject Matter Expert (SME) for complex incidents.

• Participate in and lead project and strike team meetings, acting as an escalation point and technical advisor as needed.

• Maintain in-depth understanding of system and application topologies, including interfacing systems and dependencies.

• Create, update, and manage documentation such as KBAs, FAQs, issue logs, and technical guides related to application support.

• Collaborate with IT teams, vendors, and business users to resolve issues and escalate to Tier 3 support when necessary.

• Provide mentoring and technical leadership to junior engineers, including guidance on version control and support practices.

• Demonstrate advanced knowledge across key platforms (AS400, Dell, HP, Tandem/Stratus), operating systems (Windows, Unix/Linux, OS400), and technologies (Java, Active Directory, Citrix, application installation).

THE IDEAL CANDIDATE:

• Bachelor's degree in a related field required.

• Minimum of 4 years of relevant IT experience, with strong technical knowledge across hardware, software, networking, and application support, including experience developing complex solutions.

• Proficiency in troubleshooting and managing enterprise platforms such as UNIX, Windows Server, Citrix, AIX, AS400, and network protocols (TCP/IP, SNMP); MCSA or equivalent experience is a plus.

• Strong project management skills with the ability to plan, prioritize, and execute tasks efficiently while demonstrating excellent follow-through.

• Familiarity with ITIL processes and a solid understanding of system error diagnostics, system integrations, and vendor hardware certifications (DCSE, HP, IBM, etc.) preferred.

• Excellent verbal and written communication skills, with the interpersonal ability to work effectively across business units and maintain professionalism in line with MGMRI standards.

• Ideal candidates will have experience in hospitality or F&B environments, including systems such as Opera, LMS, Infogenesis, Zenoti, and integrations with hotel partners like Expedia.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking 

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19763

Are you ready to JOIN THE SHOW? Apply today!