Sportsbook Ticket Writer - Full Time (Prairie Meadows)

About the position

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. BE HOLD! Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Sportsbook Ticket Writer at Prairie Meadows Casino & Racetrack in Altoona, Iowa. Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. What's in it for You: Full-time employees are eligible for benefits after a waiting period (medical, dental, vision, etc.) and flexible scheduling (nights, weekends, mornings, holidays, etc.). There are also advancement opportunities available, allowing you to grow a career with us!

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Ensure adherence to all the rules and regulations set forth by the company and the DGE.
• Become familiar with our betting options and engage customers in conversations regarding those options.
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out according to company policy and DGE standards.
• Perform other duties as assigned.

Requirements

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Minimum of 1 year of cash handling experience in a work setting.
• High School Diploma, GED, or equivalent preferred.
• Must be 21 years of age or older.
• Successfully pass a drug screen and background check.
• Able to obtain a gaming license from the Department of Gaming Enforcement (DGE) and other jurisdictions where deemed necessary.
• High level of customer service skills.
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred.
• Strong communication skills, both written and verbal.
• Ability to do simple math.
• Understanding and responsibility to adhere to all compliance requirements set forth by the company and Gaming Control Board.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Opportunities for advancement