Sportsbook Ticket Writer - Full Time (Aquarius)

JOB SUMMARY:

Providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. 

ESSENTIAL JOB FUNCTION: 

• Provide a top tier level of customer service that encourages customers to come back repeatedly 

• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and the Gaming Control Board 

• Become familiar with our betting options and be able to strike up conversations with customers regarding those options 

• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed 

• Be a positive team member and work collaboratively with other team members and your leadership team 

• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and standards 

• Other duties as assigned 

QUALIFICATIONS: 

Must be 21+ years of age or older

• Must have basic computer knowledge (Email, MS Excel, internet, etc.) 

• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting 

• H.S. Diploma, GED, or equivalent preferred   

• Successfully pass a background check 

• Able to obtain a gaming license from the Department of Gaming and other jurisdictions where deemed necessary 

• High level of customer service 

• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred 

• Present yourself in a professional manner 

• Strong communication skills, both written and verbal 

• Ability to do simple math 

• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board 

PHYSICAL REQUIREMENTS: 

• Must be able to stand for extended periods of time 

• Must be able to lift, pull or push 25 lbs. 

• Must be able write for extended periods of time 

• Must be able to twist, bend or reach with no significant boundaries 

• This position may be exposed to a smoke-filled environment 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.