KEY JOB FUNCTIONS:
Provide a top tier level of customer service that encourages customers to come back repeatedly
Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming commission.
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards
Other duties as assigned
QUALIFICATIONS:
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
H.S. Diploma, GED, or equivalent preferred
19 + years of age or older
Successfully pass a background check
Able to obtain a gaming license from the Nebraska Gaming Commission
High level of customer service
Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations.