Sportsbook Technical Support 2 Analyst
Genius Sports
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
The Role
As a Sportsbook Technical Support 2 analyst, you will be expected to deal with inquires that come from customers and internal GS teams via Zendesk, support the Multibet product among other upcoming ones, besides deeply investigate specific cases that might not have a straightforward solution, know how to escalate to development teams, in addition to other support-related tasks. We are looking for a proactive, confident, goal-seeker analyst that is encouraged to learn and can communicate effectively while working under pressure and multitasking.
Main Responsibilities
- Communicating with bookmakers and other Genius Sports teams effectively.
- Supporting the Multibet product and upcoming products for our team.
- Solving and prioritizing problems related to SBTS2 customers
- Escalating relevant information to the Development Team when necessary
- Providing feedback to clients in an efficient and professional manner
- Investigate, create and transfer procedure's knowledge base for known issues and solutions.
- Completing additional tasks assigned by the line manager
Required skills
- Communication skills
- Good oral and written English skills
- Computer usage (MS Office, Outlook, SQL and Jira are a plus)
- Problem-solving and escalating procedures
- Teamwork
- Multitasking
- Accuracy and pressure handling
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.