Sportsbook Customer Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE

Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward.

The Sportsbook Customer Support Analyst role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.

• Providing support and actively communicating with clients.
• Solving, escalation and prioritization of issues inside the company and the parent company.
• Actively monitoring specified systems within the company using provided tools.
• Requesting information from other team members or departments.
• Create and maintain a knowledge base for known issues and solutions.
• Completing additional tasks assigned by the line manager. 

• Good knowledge and experience with Microsoft office, especially Outlook and Excel.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize tasks.
• Very good written and spoken English.
• Knowledge of different sports.
• Previous client support experience would be considered as a bonus.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.