Sports Customer Support Analyst

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE

This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. 

Join our Customer Support team and help deliver an outstanding customer experience. You’ll handle issues, support our technical team, and keep systems running smoothly while learning, growing, and making an impact in a fast-paced, supportive hybrid environment.

WHAT YOU'LL DO:

• Communicate with clients and resolve issues effectively
• Prioritize and manage incoming requests
• Support Technical Support Analysts, escalate to Development when needed, and provide client feedback
• Monitor company systems using provided tools
• Create and maintain a knowledge base of known issues and solutions
• Complete additional tasks as assigned by the line manager
• Work in shifts (morning & afternoon, hybrid model)

WHAT YOU'LL BRING:

• Excellent communication in fluent English (written & verbal)
• Strong problem-solving with the ability to multitask & prioritize
• Proactive, accurate, and able to perform under pressure
• Confident with computer systems and tools
• Previous customer support experience is a plus

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. 

One team, being brave, driving change  

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.