Spanish Customer Operations Representative

Our Customer Support team is based in Ceuta and consists of 25 dedicated professionals working closely together in a collaborative, supportive, and positive environment. We strongly believe in teamwork and cooperation, aiming to achieve both individual goals and collective objectives for the team and the site.

In this role, you will collaborate with multiple departments locally, as well as with teams across different locations worldwide.

As a Spanish Customer Operations Representative, you will provide customer support for the evoke brand, delivering high-quality service across our platform through multiple communication channels. You will play a key role in ensuring a positive customer experience while adhering to regulatory and internal standards.

What you'll be doing:

• Assisting customers via live chat, telephone, and email, depending on business needs
• Delivering first-contact resolution using available tools and resources
• Collaborating with internal departments to resolve complex customer cases
• Verifying customer documentation when required
• Participating in training programs to ensure service quality and professional development
• Applying internal and regulatory procedures related to Responsible Gaming, Compliance, Complaints, and Transactions
• Analyzing customer interactions to optimize performance
• Using a variety of software and back-office tools
• Contributing to specific projects based on business needs and personal strengths
• Embracing feedback as a key part of continuous development

Requirements

Who we are looking for:

Essential skills and qualities:

• Strong sense of responsibility, autonomy, and problem-solving ability
• Team-oriented mindset with a positive attitude
• Excellent communication skills
• Ability to multitask and work effectively under pressure
• Flexibility and adaptability to change
• Good level of English, both written and spoken

Nice to have:

• Previous experience in customer support
• Experience in the online gambling industry

Behaviors we value:

• Ability to work independently or as part of a team, depending on business needs
• Willingness to prioritize team objectives over individual interests
• Commitment to fostering a positive and respectful team environment
• Assertive and professional communication to handle challenges and find effective solutions

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary
• Hybrid working
• Holiday entitlement
• eLearning
• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts.
• Healthcare: We prioritize your health and well-being, offering comprehensive healthcare benefits.
• ...and more

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr. Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. 

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. 

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. 

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!