Solutions Specialist

Shape the future of gambling harm prevention with us!

Join our innovative tech team where software, AI, neuroscience, and psychology come together to tackle gambling addiction. We are looking for a Solutions Specialist who thrives at the intersection of academic curiosity and practical delivery. Someone who is passionate about developing deep domain expertise within problem gambling and translating that expertise into impactful real-world solutions.

This role is ideal if you enjoy engaging with academic research, applying best practices and recommendations to build robust solutions, and collaborating closely with customers to ensure our software is used responsibly and operates seamlessly.

About the role

As a Solutions Specialist, you will serve as both a domain expert and a trusted partner to our customers. You will continuously build and maintain a strong academic understanding of problem gambling, behavioural psychology, and neuroscience, and translate these insights into practical guidance, product development, research initiatives, and customer training.

You will play a central role in bridging research, product development, and customer engagement to ensure that our scientific foundation directly informs how our solutions are implemented and used.

Your responsibilities

• Support priority customers with technical guidance, strategic steering, and best-practice advisory

• Manage customer projects to ensure both internal and external commitment and alignment

• Deliver workshops, demos, and training sessions to ensure our customers understand the both the practical and scientific nature of our products and their usage

• Develop and maintain strong domain expertise within problem gambling, behavioural psychology, and the neuroscience behind addiction development

• Support the development of materials, documentation, and frameworks that translate research into practical product development

• Develop on our software solutions, solving ad-hoc requests, bug fixes and feature development

• PhD or masters degree preferably within a field like Cognitive science, UX/HCI, Psychology, Neuroscience

• Academic drive with an inquisitive mind and a need to understand topics in-depth

• Curious interest in engaging in software challenges and a can-do attitude towards finding a solution

• Enjoy working with a large degree of freedom to coordinate a varying workday with changing modes between customer meetings, coordination, knowledge work, and technical tasks

Experience with the following is an advantage

• Data analysis work

• Python and/or SQL

• Consultancy based work

• Communicating technical topics in a clear and understandable fashion to different audiences

Who you are

You are self-driven and enjoy engaging in both academic and professional discussions as a method of decision-making. You envision yourself as part of an agile and rapidly expanding team where your influence extends over both tasks and technologies. You value a high degree of responsibility and freedom. Excellent communication skills and fluency in English are essential, reflecting our global mindset.

What makes you the perfect fit

While we value a solid theoretical background, what truly sets you apart is your personality, attitude, and approach to tackling new challenges.

At our core, we believe in fostering a collaborative environment where being a team player and supporting one another in problem-solving are paramount. We are a small team that is exposed to the quality, reporting and delivery of large corporations, and first and foremost succeed by enabling each other.

In our pursuit of talent, we recognise that the traits and experiences outlined are essential for excelling in this role. However, we also embrace the diversity of talent, encouraging applications from individuals with varied experiences, backgrounds, and identities. After all, it's the unique perspectives and skills each person brings that enrich our team and drive innovation forward.

What do we offer you

A meaningful job with a high purpose; there are real people behind the data we collect, whose lives can be improved from the insights we provide. Influence, responsibility and partaking in a unique field where software, neuroscience and AI go hand in hand. Additionally, we offer:

• A competitive salary package based on your experience and qualifications.

• Company lunch scheme and an informal work environment with positive energy.

• A choice of equipment and a workspace centrally located in Aarhus.

• A flexible balance between working at the office and from home.

Your way to Mindway AI

Please note that we are processing applications on a continued basis, so we encourage you to apply as soon as possible. Please submit your application and resumé in English.

If you wish to know more about the job, feel free to contact our Solutions Team Lead mail: martin@mindway.ai

We look forward to receiving your application.

Our company

At Mindway AI, we specialize in artificial intelligence and neuroscience-based software that helps identify and prevent gambling related harm.

Gambling addiction and gambling related harm is a widespread, global, and severe challenge. Our software solutions, GameScanner and Gamalyze, help gambling operators, platform providers, regulators, and governments worldwide in detecting patterns in assessing gambling related harm among players – and ultimately prevent them from developing gambling addiction.

Mindway AI is an award-winning software company with solutions live currently in 65 jurisdictions, across 4 continents, and detecting gambling behaviour of more than 14.7 million active players every month. Our software is translated into 14 languages. Mindway AI has established a strong and rapidly growing global presence, and we work with some of the most significant companies and organisations in our industry.

We are a dedicated team of 21 colleagues working across software development, machine learning, data analysis, product innovation, sales, and marketing. Mindway AI is majority-owned by Better Collective A/S.

Learn more by visiting our website at https://mindway.ai or by listening to a recent podcast our Head of Tech participated in on EDB 5.0: https://edb50.podbean.com/e/mindway/