Software Product Development Manager, Player Account Management

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Software Product Development Manager, you will shape the vision of your product, set and deliver new and enhanced software to our Members sites, driving forward our plans to be the industry leader.

In this pivotal role, you will be responsible for leading the development and enhancement of the Members platform, ensuring it meets the evolving needs of our users while aligning with our strategic objectives.

You will collaborate closely with cross functional operational teams to drive the product vision, in addition to exploring your own ideas on how to enhance the platform. You will leverage your expertise in software development product management, providing clear direction for developers to oversee the entire product lifecycle, from ideation through to launch and beyond.

It is an exciting time to be a part of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Qualifications

• Experience working within product management.
• Experience on customer facing digital products.
• Demonstrable experience of product launches and continuous improvement that achieves Business objectives.
• Experience in delivering mobile application related products and services.
• Strong understanding of product lifecycles with a drive to understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
• Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
• Strategic thinking and the ability to translate Business goals into achievable product plans.
• Comfortable working in a fast-paced environment, multi-tasking and working with change.
• Knowledge and understanding of customer account management and the gambling industry.

Additional Information

• Conducting comprehensive market research, competitor analysis and customer trend analysis, using both internal and external data sources to inform product decisions.
• Collaborating in the development and refinement of a product strategy and roadmap that aligns with the Company’s overarching objectives and vision.
• Leading the end-to-end product development lifecycle, from ideation through to launch, ensuring alignment with user needs and Business goals.
• Producing effective product requirements and provide real-time consultancy to development teams, enabling timely and efficient delivery of high quality solutions.
• Prioritising and managing your workload effectively, regularly reviewing progress to ensure timely delivery and maximisation of value, while clearly defining success metrics for products and initiatives.
• Focusing on delivering exceptional customer experiences.
• Overseeing the ownership and monitoring of products and functionalities within the team, utilising defined objectives and KPI’s to measure success and drive performance.
• Building and maintaining strong relationships with stakeholders across the Company, to ensure alignment on product initiatives and to address diverse needs effectively.
• Challenging assumptions, requirements and decisions constructively to foster innovation and drive the department forward.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.