Social Media Manager

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Who we are

We’re part of Super Group, the NYSE‑listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Betway is one of Africa's leading sports betting and gaming brands, operating across eight markets on the continent. In  Africa, we power one of the most engaged sports-betting communities in the country — spanning football, rugby, cricket, tennis and beyond. Our social media presence is central to how we connect with fans, celebrate sport and drive brand love in a fast-moving, competitive market

Who we’re looking for

As Social Media Manager for Betway Malawi, you will own the end-to-end social function for your market — spanning strategy, content, community, reactive marketing, sponsorship activation, and performance.

You will lead the brand’s voice across all key platforms, working closely with Creative, Sponsorship, Digital, and agency partners to build a social presence that consistently punches above its weight in one of Africa’s most dynamic markets and reporting into Headquarters in South Africa.

Why we need you

This is not a post-and-report role. This is a senior, strategic position for a social media operator who understands that social media is in 24/7 conversation — and that the brands who win are the ones who show up first, speak authentically and never miss the moment.

What you’ll be doing

Duties include, but are not limited to:

• This is not a post-and-report role. This is a senior, strategic position for a social media operator who understands that social media is in 24/7 conversation — and that the brands who win are the ones who show up first, speak authentically and never miss the moment.
  • Lead the development and continuous refinement of Jackpot City Malawi social media strategy across Facebook, X (Twitter), Instagram, TikTok, YouTube and emerging platforms
  • Own the always-on content calendar — planned, seasonal and reactive — ensuring it is populated, briefed and delivered against commercial and brand objectives
  • Define the platform-by-platform approach: formats, frequency, tone and audience targeting tailored to each channel
  • Balance a proactive-to-reactive content split (50/50) to ensure the brand is both planned and spontaneous
  • Champion a 'social-first' mindset internally — educating stakeholders on the role social plays in the marketing mix

• Content Creation & Production
  • Brief, oversee and quality-control all social content — from campaign assets to real-time reactive posts
  • Work with creators, agency partners and production teams to produce platform-native content: short-form video, graphics, carousels, stories, UGC and live coverage
  • Ensure all content is legally compliant with Malawi responsible gambling regulations and Jackpot City's brand guidelines

• Community Management & Brand Engagement
  • Oversee the community management function — setting standards, tone-of-voice guidelines and escalation protocols
  • Build genuine relationships with the Jackpot City Malawi community: players, influencers and media
  • Monitor sentiment, identify trending conversations and feed real-time insights back to the content and brand teams
  • Manage crises, complaints and sensitive topics with confidence and in line with brand policy
  • Identify UGC opportunities and encourage authentic player participation

• Marketing Collaboration and Support
  • Develop social-first briefing plans for each brand activation— not repurposed ATL, but content built for the feed.
  • Own real-time matchday and event-day social execution, including live blogs and second-screen content.
  • Support Influencers Management with activating local talent agencies for relevant content creators and influencers.
  • Support Country Management with finding local content opportunities that fit cultural and sporting moments. 

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve Business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Proven track record managing social media for a major brand in Malawi — sports, media, entertainment or betting/gaming experience highly advantageous
• Demonstrable experience owning a content calendar end-to-end, from planning to post-analysis
• Experience managing or briefing agency partners and content creators
• Prior exposure to sponsorship activation or rights-holder social content is a strong advantage
• Bachelor’s degree in Marketing, Communications, or a related field

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation
• Proficiency in graphic design tools and content creation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!