Slots Arcade Team Leader (AGC)

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Competitive hourly pay rate
• Premium Pay Night Allowance: An additional 10% per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Grosvenor Casino, The Victoria (150-162 Edgware Rd, London W2 2DT)

As an AGC Team Leader, you’ll play a key role in the day‑to‑day running of the venue and in creating a great experience for our customers.

You’ll lead by example, supporting your team to deliver high‑quality service, particularly across electronic gaming - while helping drive admissions through approved promotions.

You’ll take on Duty Manager and key‑holder responsibilities, ensuring the venue operates safely, securely, and in line with all legal and company requirements.

You’ll also be trusted with the control and security of company assets and will take pride in always maintaining our brand standards.

• Demonstrates the ability to engage and motivate a team to consistently deliver high customer service standards that enhance the overall customer experience.
• Willing to undertake Duty Manager / Key Holder responsibilities and complete the Key Holder (KH) assessment to support business needs.
• Able to obtain and comply with all relevant legislation and company procedures.
• Strong knowledge of electronic gaming and the factors that impact its commercial performance, including compliance, responsible gaming, and associated risks.
• Previous team management experience is preferred.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.