Slot Technician II

ESSENTIAL DUTIES & RESPONSIBILITIES

1.  General: 
   • Deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
   • Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor.
   • Assist in loading and unloading of slot machines and signs during deliveries to and removals from property.
   • Perform slot machine verification, audits and tests as needed.
   • Working to ensure that all slot machines are up and running during the course of your shift.
   • Carries out assigned projects and work assignments as set by Slot Management. Ensures work assignments are completed in a professional and timely fashion.
   • Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance.
   • Ability to act independently while drawing conclusions from written, computer generated materials or company received directives.
   • Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines.
   • Circulate casino floor, watching for machines in need of repair. Check machine problem logs for any items in need of repair.
   • Must be willing to go to any training as designated by management.
   • Must be willing and have the ability to learn the technical aspects of the job.
   • Assist and Participate with all install and conversion projects, initial set-up and check out of slot machines and signage.

   • Test machines to determine proper functioning.

   • Assist with full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project. Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools, soldering and electronic testing equipment.

   • Maintain proper gaming logs in order to comply with state or internal regulations.

   • Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
   • Adhere to regulatory, departmental and company policies in an ethical manner, and encourage others to do the same.
   • Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
  • Perform other duties as assigned or reasonably requested by any member of management.

2. Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
3. Tools and Technology:  Desktop Computer, hand-held radio, and other slot-related tools and supplies.

4. Licensure:  Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License. Must be at least 21 years of age. Three (3) years of tax returns required.

    

QUALIFICATIONS

1. Experience:  A high school diploma or GED equivalent.  Two-year Electronic Degree is preferred or equivalent experience in electrical maintenance. Minimum of three (3) years slot experience is required.

2. Knowledge:  Basic knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software.  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  Knowledge of gaming laws and regulations.

3. Skills:  Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.  Determine causes of operating errors and decide what to do about it.  Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

1. Physical Demands:  Required to walk and stand for entire shift; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 75 pounds, with assistance.  Must also frequently bend, crouch, or stoop.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

2. Work Environment:  A fast paced Casino environment with exposure to electricity, static charges, bright flashing lights, loud noise, smoke and varied temperatures. Use of elevator and stairs.